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Senior Technical Support Engineer (API Trading)

Senior Technical Support Engineer (API Trading)

BinanceDublin, Ireland
21 days ago
Job description

Responsibilities

  • Provide technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions.
  • Strong collaboration,munication and interaction with all stakeholders including customers, product manager, developer and management team.
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
  • High responsibility in continuous improvement in service quality and efficiency.
  • Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.

Requirements

  • Over 5 years of experience in technical roles.
  • Bilingual English / Mandarin is required to be able to coordinate with internal and external stakeholders.
  • Strong team collaboration and internalmunication skills.
  • Understanding of software development methodologies and coding standards.
  • Ability to present or explain fluently to engineers, product managers, and clients.
  • Bachelor's or Master's degree inputer Science, Mathematics, or related scientific disciplines.

    • Preferred Qualifications :

  • Experience in developing and maintaining quantitative trading systems.
  • Strong data analysis skills, with an understanding of data analysis in trading markets (not limited to cryptocurrency markets).
  • Experience in designing and developing large-scale systems.
  • Experience in migrating large-scale systems to cloud platforms, with familiarity in hybrid cloud architectures.
  • Familiar withmon open-source frameworks and tools, with experience participating in open-source projects.

    • Why Binance

  • Shape the future with the world's leading blockchain ecosystem
  • Collaborate with world-class talent in a user-centric global organization with a flat structure
  • Tackle unique, fast-paced projects with autonomy in an innovative environment
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
  • petitive salary andpany benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

    • Binance ismitted to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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    Technical Support Engineer • Dublin, Ireland