Resident Experience Associate

OccuResidentExperienceAssociate Location : Dublin. Hours : Daytimeshiftpattern,withrotationalweekendwork(approx.1permonth). Role types : Full time. Contract : Fixedtermcontract. About us Oursuperstarsareattheheartofeverythingwedo,andweredriventobeingapartof their lives. So, when we talk about the Occu experience, we are talking about the culture that is built on the declaration of living large, meaningful lives full of purpose and values. We stay true to ourselves and what we believe in. Aspartofourdedicationtothediversityofourworkforce,OccuiscommittedtoEqual Employment Opportunity without regard for race, ethnicity, gender, disability, sexual orientation, gender identity or religion. Occu is Ireland's fastest growing PRS platform. Being a professional landlord means we make renting easier, transparent, and fun! Check us out at . The Resident Experience purpose Weco-createstrongandinclusivecommunitieswithandforourresidentssorentingwith Occu feels like home. By innovating and making the renting experience personal, we create a place where our residents belong. As a member of the Resident Experience Team, your primary goal is to elevate customer service for our residents. We are dedicated to simplifying and enhancing our residents lives, ensuring a hassle-free and amicable living experience with an emphasis on community and creating a sense of belonging. Here's an overview of what the role involves : Community building : Fosterastrongsenseofcommunitybyconnectingresidentswiththeirlocalarea and neighbours. Createanenvironmentwhereourresidentsandstaff alike,feeltheybelong. Where they feel heard and seen. Resident Interaction : Cultivatemeaningfulrelationshipswithresidentsbystayinginformedandengaging with their life events, such as new additions to the family or career changes. Developandmaintainpositiverelationshipswithresidents,transparencyiskeyand ensuringthatweareattendingtotheir needspromptlyandprofessionallywilllead to better resident engagement. Proactivelyengagewithresidentstounderstandwhotheyare,theirpreferences, interests, and any concerns they may have. EventPlanning : Our commitment to community is integral to our values, and you'll play a key role in organising events and engagements to bring residents together. Createuniqueandexcitingresidenteventstoenhancethesenseofcommunity. Organise and communicate regular events with our residents from pancake mornings to wine tastings, movie nights and sponsored walks, we are always looking for the next great event that will enhance our residents way of living with Occu. Front Desk Management : Efficientlymanagefrontdeskoperations,includinggreetingvisitors,handling inquiries, and managing phone and email communications. Proficiency with Microsoft Office and Outlook are essential. Key Responsibilities : Provideprompt,accurateinformation,andsolutionsinafriendlyandprofessional manner. Planandexecuteengagingcommunityevents,rangingfromcoffeemorningsto wine tastings and movie nights. Managethefrontdeskefficiently,handlingwalk-ins,telephonecalls,andemails in a polite and friendly manner. Activelylistentoresidents'feedback,identifyissues,andassistinresolvingthem. Contributetobuildingasenseofcommunityamongstresidents,theteam,andthe surrounding area through interactions and engagement initiatives. Receiveandmanageresidentdeliveriesthroughtheconciergeservice. Serveastheon-siteliaisonforservicesandamenities. Upholdthecompanyethosproudly,consistentlyrepresentingthecompanyinthe best light. About you : Enough about us, we want to hear about you! The perfect candidate will possess : 2Years+minimumexperienceinacustomerfacingrole. Full,cleandrivinglicence ExcellentwrittenandspokenEnglish. Flexibilitytoworkshiftwork,includingSaturdays. Supervisory / Management experience preferable, but not essential. Asincereenthusiasmforcustomerserviceandaknackforengagingwithpeople daily. Anupbeatandoutgoingpersonalitywethriveonapositive,can-doattitudeand a winning smile! Exceptionalcommunicationskillscoupledwithkindnessandempathy. Astellarproblem-solvingability,especiallywhennavigatingchallengesunder pressure. ComfortwithMicrosoftOfficeproductsand Outlookyoudon'tneedtobeatech guru! Above all, we're keenly interested in you as an individual experience is valuable, butifyoubringwarmth,friendliness,andahelpfuldemeanour,we'dbethrilledto have you on board! Our promise to you At Occu, we are all about people. By believing in what we do and living by it every day, it naturally is shared with our people, our residents, our community, our suppliers. Westrivetoenhancethecareersofthepeoplethat havethepassiontobringourvisionto life. We want to make renting easier, more transparent and fun for everyone that lives in an Occu property. Ourofficeanddevelopmentsareplaceswhereeveryonefeelssafe,feelsasenseof belonging, is respected, valued, and has their individual needs understood. Benefits We have Health and pension plans in place, these are to be decided by the employee (deduction via payslip). Inspire Wellbeing 24 / 7 service. We also have frequent staff events, discretionary annual bonus, tax saver ticket and on- site parking. Skills : Event Planning, Community Development, Front Office, Customer Care