Customer Service Advisor

Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative in our modern Dublin city centre office and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing whats right. Inside the Client Services team Joining our Client Servicescontact centreteam means becoming part of a supportive community delivering expert client support. From day one, youll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do : Your role and responsibilities include : Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring : Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Dublin? Were based in Georges Quay House, just steps from Grafton Street, the GPO, and Trinity College. We offer modern, flexible workspaces designed for both focus and connection, as well as an on-site Barista Bar with coffee, fresh pastries, and made-to-order meals. A role that offers real rewards : We offer long-term career stability, a clear development path, and a comprehensive benefits package including : Pension contributions : 10% employer-funded plus up to 3% matched Private Medical Insurance : comprehensive cover for you and your family Cycle to Work & TaxSaver tickets : save on your commute Gym discounts & wellness support : prioritise your health Enhanced parental & family leave : support when it matters most 24 / 7 Employee Assistance Programme : confidential mental health and wellbeing services Dynamic working options : hybrid flexibility for home and office balance Your future starts here : If youre ready to join a company that offers opportunity, growth, and purpose, wed love to hear from you. Apply now.