Customer Success Revenue Operations Manager

Job Description

A global tech company is looking for an experienced Customer Success Revenue Operations Manager to join their team on a 9 month contract. Working with their Customer Experience team.

Customer Success Revenue Operations Manager

We are looking for someone whose passions intersect at enabling customer-facing teams and solving difficult and rewarding challenges -Range from working with the local CSM on underwriting requests, build out a process to complete as underwriting team are too busy and also a more attractive project would be designing a new program to proactively monitor merchant retention risk - build, launch and introduce as a day to day activity that a CSM would be responsible for.

A successful candidate will have outstanding presentation and communication skills Powerpoint / creating presentations be highly organised, focused, and self-directed, with the ability to manage multiple projects with defined timelines - Project Management background to manage various projects as part of their previous roles

Responsibilities

• You should be able to drive solutions to problems raised by your stakeholders, as well as identify and solve for the problems your stakeholders may not yet be aware of. Above all else, you will work with teams and individuals driven to ensure our clients' customers are successful, while developing lasting relationships along the way.
• Partner with the Customer Success organisation and other internal teams to identify, prioritise, and deliver strategies, processes, and best practices to drive customer growth and retention aligned to the strategic objectives of the Customer Success organisation.
• Serve as a trusted advisor to the EMEA Customer Success organisation leadership team; analysing business performance and identifying opportunities to improve key performance metrics
• Lead and support the rollout of processes, programs, and tools to improve the Customer Success team's effectiveness
• Drive communications, training, and enablement strategies in partnership with Enablement team to equip the Customer Success organisation with awareness, excitement, and full adoption of new processes and tools
• Collaborate with stakeholders across Business Operations, Analytics, Finance, Marketing, Product, and other Revenue Operations teams

Requirements

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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