Technical Support Agent

Technical Support Agent- Full-time Temporary- Dublin- Competitive Salary

Our client are seeking a great candidate to support their staff with the deployment, configuration and lifecycle of mobile devices and service. You will assist IT Asset Management in forecasting demand for series and devices. You will exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of cutting-edge mobile technology and services and be the final escalation point for the team and our user base. The ideal candidate will have some experience with mobile devices and their usage in a mid to large-size enterprise.

Responsibilities :

Provision and configure mobile devices for New Hires and existing users

Provision and dispatch devices for internal users that are having hardware issues

Respond promptly to escalations for technical support via phone, email, and cases – Provisioning of devices for new hires and existing employees – Manage device inventory inclusive of inventory management, recycling of used devices, and disposal preparation.

Provide training to users on the proper usage and configuration of their mobile devices.

Work collaboratively with a range of teams to identify and resolve escalations and optimize processes.

Troubleshoot mobile devices inclusive of hardware, services, and internal applications.

Document case status and provide updates to management and end-users

Develop, document, and maintain standard operating procedures, best practices, and customer service guidelines

Drive project deliverables for the team

Must have :

• 1-2 years’ experience in a related role

Excellent verbal and written technical documentation skills

Strong team player with a service-oriented attitude and customer focus

Strong research and problem-solving abilities are required

Current knowledge of Mobile devices (iPhone / iPad, etc.), hardware / software, and general technology trends

Knowledge of the support and function of iOS and Android devices

Knowledge in the area of mobile services and optimization of plans

Interested? Apply below or email Erin- / 1 418 9952

Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.

Skills :

customer service, IT skills , Technical knowledge