English speaker Operations Customer Expert for Banking industry

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

Mandatory Eu passport ( no Visa sponsorship)

What You’ll Do :

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

What You’ll Bring :

Perks & Benefits :