Customer Service Advisor

Overview

We are delighted to be working with our renowned client based in Dublin 18 to find suitable professionals to join their growing Customer Support team.

This will be a progressive role in a fun environment where you can develop your skills and grow your career in the customer service industry.

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Acting as a customer support agent involves providing assistance to customers by addressing their inquiries, solving their issues, and ensuring a positive experience.

Responsibilities

Manage customer queries and requests via phone, email, and other communication channels.

Collaborate with other departments to communicate and resolve any customer-related issues.

Consistently deliver expert customer service to ensure total customer satisfaction.

Engage with customers in a professional, friendly manner to foster strong relationships.

Process orders, provide pricing information, and handle prepay bookings with efficiency.

Organise and schedule engineer visits for technical support and service calls.

Requirements

2+ years' experience in a customer service role, with a track record of success in a fast-paced environment.

Knowledge of security systems is a distinct advantage.

Strong multitasking skills and problem-solving abilities with a customer-focused mindset.

Proven ability to meet and exceed KPIs.

Excellent verbal and written communication skills.

Ability to work collaboratively across departments to ensure customer issues are resolved efficiently

This is a busy role and applicants must have excellent telephone communication skills, be highly organised, have excellent attention to detail with a friendly personality.

The ideal candidate will have excellent diagnostic, troubleshooting and problem-solving skills.

You must be a proactive and motivated individual who has the ability to work on their own and as part of a team.

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