EMEA Technical Engineer

Job Details

Technical Engineer EMEA

The Technical Engineer will provide technical support and field assistance to our engineers ensuring projects are being installed correctly, to company standards and to the highest industry standards possible. The Technical Engineer will provide technical support and assistance to the Design and Sales team ensuring all new projects, tenders and pricing submissions are compliant with company standards, industry standards and will meet client expectations. The Technical Engineer will provide technical and IT assistance with the company internal systems, (IT, Security, Intruder, CCTV) and servers when necessary.

Essential Duties & Responseibilities

• Commission, Test & Troubleshoot projects throughout EMEA.
• Take responsibility for adherence to our technical standards on all projects.
• Contribute to the technical design / design assurance and delivery of new complex, global projects.
• Provide support to colleagues within the EMEA region as the technical department grows.
• Service and maintenance support – assisting field engineers, LSPs and clients resolving technical problems, commissioning / programming. Providing remote support to customers, colleagues, and subcontractors.
• Support new company initiatives and assist in business development efforts.
• Document & define our technical service offerings for customers.
• Develop new processes for commissioning, QA / QC & project sign off.
• Travel to sites to meet clients and build relationships.
• Hands on commission projects.
• Engage in open service cases and assist in resolving technical problems.
• Other reasonable duties maybe requested or assigned.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Further products will be added to this typical list.

o Lenel

o CCure

o Openpath

o Feenics

o AMAG

o ProWatch

o Genetec

o Milestone

o Genetec

o Avigilon

if interested please contact Reiss Gordon &