Customs Brokerage Agent

Job Description

Major Duties and Responsibilities :

Coordinate the process customs clearance documentation for our customer base

Deal with the customs authority on a daily basis.

Deliver an excellent customer service to all customers.

Be the specialist for all customs compliance issues. Assist in resolving all issues with the

customer.

Assist in the review of all policies, procedures and controls put in place.

Ensure the relevant regulations are in place for all customers / business.

Identify Improvement Opportunities, Risks or IT Solutions which ensures the advancement

of compliance and installs control.

Develop & Utilise the Expeditors Network to ensure a uniformed approach throughout

the region and exchange best practices.

Work on assigned key account customers to ensure their needs are met

Continue to develop knowledge on customs requirements, ensuring new regulations are

understood and implemented where required

Ensure Duty / VAT is processed correctly & collected as required

Ensure any queries / refunds are followed up and resolved immediately

Review, update & Retain all DLSOP’s. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost saving solutions & options.

Complete daily, weekly audits on the all enteries

Ensure you keep up to date on the latest Customs Regulations updates & changes.

Develop and issue the training of new staff within the dept. Update all current staff with changes & updates.

Qualifications

Experience and Education :

1 - 2 years experience within the Brokerage Industry.

Excellent knowledge of Irish customs procedures & systems.

Effective interpersonal skills.

Ability to relate to customers and internal employees at all levels.

Previous experience with Word, Excel, Windows, Email, various PC based software.

Must be fluent in English.