Process Improvement Specialist

AmTrust is a global insurance provider offering risk-management solutions and business underwriting.

Today, AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1900 people in 14 countries.

Description We're AmTrust International Underwriters, an insurance business based in our modern offices in the Temple Bar area of Dublin.

As part of a global group, we develop bespoke insurance solutions for leading financial institutions, retailers, and manufacturers both internationally and globally.

The Dublin office has approximately 75 employees across various functions.

We are a diverse and close-knit team committed to excellence and proud to have received the Investors in Diversity Silver Award in 2025.

Our results exceed industry and international standards, with over 95% of our colleagues participating in the survey, reflecting an inclusive workplace with a 95% confidence level.

We are now seeking a Process Improvement Specialist to join a new team based in our London, Nottingham, or Dublin office.

This business-facing role involves managing and supporting business applications, ensuring data integrity, and optimizing processes organization-wide.

Responsibilities include continuous process improvement, system releases, data integrity, and collaborating with the data analytics team to create dashboards and reports.

Key responsibilities include :

Coordinating and documenting testing of system changes, including configurations and new releases. Documenting processes and controls with business owners. Working with process owners to optimize processes and ensure correct system configurations. Acting as a SuperUser within systems to correct data within provided guidelines, primarily for VIPR's Intarga (Contract Management, Onboarding, and Underwriting Workflow), Intrali (Bordereaux Processing), and AutoRek. The ideal candidate will have experience in a business-facing role managing stakeholders at peer and higher levels, with a background as a Business Analyst, Systems Analyst, or similar.

They should possess excellent SQL and / or PowerBI skills, experience with workflow tools, process documentation and design, strong organizational skills, attention to detail, effective communication, and the ability to work autonomously.

Experience in the insurance sector is essential, and prior team leadership experience is advantageous but not required.

If you're interested in advancing your career within a global organization with broad exposure, this could be the opportunity for you.

We offer :

Flexible start times (between 8 am and 10 am) to accommodate commuting needs. 25 days of holiday plus up to 12 additional 'AmTrust days' annually. Employee networks and a commitment to diversity and inclusion. Educational support. Regular social events and charitable activities. To apply, submit your CV, and we will be in touch.

AmTrust International is an Equal Opportunity Employer.

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