HR Business Partner
TeleperformanceSwords, Fingal, Irelandsrc="https : / / teleperformance.icims.com / icims2 / servlet / icims2?module=AppInert&action=download&id=4712580&hashed=-552666295"
alt="TPUK Back 7" / >
Job
Title :
HR Business
Partner
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Department :
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Human Resources
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#7030a0;">
Salary :
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€38,000–€41,000
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Travel Required :
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Yes
Hours :
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37.5 hours per
week
Reports
HR Business Partnering
Manager
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#7030a0;">
Location :
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Hybrid (min 3 days on site per week) Block J & K, Eastpoint
Business Park, Alfie Byrne Rd, Dublin 3, D03 K7W7,
Ireland
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Contract Type :
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Temporary
Job Summary
/ Overview
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The HR
Business Partner is responsible for providing best in class
expertise and advice, for all matters of employee relations and HR
practice across their business area, ensuring the best possible
support and guidance can be delivered.
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This role is
focused on supporting employees, managers and the wider business to
achieve the best outcomes, even in challenging situations. They are
commercially aware, and can expertly balance their approach between
the needs and wellbeing of our employees and the commercial needs
of the business. They take a pragmatic view on how to best guide
the business through difficult situations, and are a face of calm
and professionalism in an ever-changing environment. The HR
Business Partner is adaptable and flexible, and can keep up with
the fast-paced contact centre environment, able to multi-task and
prioritise as needed.
The role takes on a
comprehensive business partnering approach to ensure success, by
actively collaborating with stakeholders and team members from all
key departments including Operational Delivery, Recruitment,
Training, Workforce Management, Payroll, and others. It is a
critical component of the role to ensure a full understanding of
the local and wider business needs is gained, and so the HR
Business Partner will take proactive steps to obtain the correct
sources of information and translate this into effective HR
practice.
Key
Responsibilities and Accountabilities
(may perform other duties as requested
not specifically addressed in this
document)
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Responsible for all day-to-day HR activities required
to support in local site / business
area
Works
closely with local stakeholders, employees, managers, partner
organisations and others in the business unit to fully understand
local needs (of the client, line of business, employees, managers,
local performance information, etc) and create targeted and
specific people support
strategies
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black;">
Actively monitors a range of people data and reporting
information, (including operational performance, quality, absence,
attrition, and engagement levels), analysing trends to ensure any
changes in usual performance parameters can be quickly identified,
and root causes understood so that solutions can be created or
supported
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black;">
Works collaboratively with local stakeholders and key
personnel across the team and business to develop strategic HR
business plans which serve to improve the working environment for
all, whilst maintaining or improvement KPI performance
across the range of key people
measures
Provides a
superior level of practical advice, guidance and support to
employees and managers across the full spectrum of Employee
Relations disciplines including : grievance, disciplinary, absence
management, performance management and employee wellbeing and
support
Ensures advice provided is clear, consistent, and in line with
company policy, current employment legislation and best practice
approaches
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black;">
Proactively coaches and guides line managers to help
them to support their teams and deliver high performance, whilst
mitigating potential risks to the employee or
business
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Builds and develops positive and useful relationships
with a range of internal and external stakeholders, including but
not limited to Assistant Contact Centre Managers, Contact Centre
Managers, VPs / Directors of Delivery, Payroll, Workforce Management,
Training, Recruitment, and HR
Admin
Complies at all times with Company policies, local legislation and
the General Data Protection Regulations in the undertaking of any
HR activities
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black;">
Champions the automation and streamlining of HR
practices to ensure optimum efficiency can be maintained without
compromising delivery of
service
Takes
steps to keep knowledge up to date of new HR concepts, thought
leadership and best practice approaches in HR and employee
relations, as well as keeping close to employment & case law
updates, developments,
risks
Continually identifies new opportunities to add value to local and
wider business area
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black;">
Tracks and maintains key statistics and information
relating to relevant aspects of HR activity, and provides detailed
reports and presentations on HR-related performance to manager and
relevant stakeholders
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black;">
Supports the HR function as a whole in shaping the
People Strategy and delivering it’s
objectives
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black;">
Collaborates, actively participates, and delivers HR
initiatives and projects across the business, sometimes supporting
outside of your normal business
area
Actively participates in any restructure, or other major change or
consultation programme in your area, and on occasion, in the wider
business areas
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black;">
Supports cyclical HR review activities such as Annual
Pay Reviews, policy reviews, document reviews, and others as
directed
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Contributes to the development of HR policies, and
ensures local management teams are fully educated in these and able
to effectively interpret and apply them in
practice
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black;">
Attends internal meetings as required to represent the
HR function
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black;">
Completes all administration associated with HR
responsibilities
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black;">
Provides essential support to the HR Business
Partnering Manager as
needed
Supports and drives a culture of high employee engagement across
your area, where local, national and global recognition programmes,
awards, incentives and engagement initiatives are delivered
effectively, working with the Head of Engagement & Retention to
ensure successful
delivery
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black;">
Adopts the Teleperformance management ethos of “Support
First, Manage Later” when giving advice and support to ensure all
employees receive ample help and encouragement to succeed, before
management steps are taken to resolve any problems with
performance, behaviours, and
attendance
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Maintains open and honest channels of communication at
all levels across your area to ensure employees and managers can
approach you for advice, raise concerns and develop solutions to
problems
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Leads by example and consistently demonstrates the
Teleperformance values of Professionalism, Integrity, Commitment,
Innovation and Respect in every
interaction
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Supports a working culture which is built on embracing
diversity, respect and positivity, and a zero-tolerance attitude
towards bullying & harassment, and any other unethical
behaviours or practices
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Other duties as
assigned.
Main Job
Requirements
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Education and Specific
Training
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Formal qualification in a HR-related area, such
as :
Certificate in Human Resource
Practice, or Degree in HR Management, or
similar
OR equivalent
experience
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black;">
Membership of CIPD, or similar, is
preferable
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black;">
Up to date employment law knowledge For Republic of
Ireland
UK
employment law knowledge
desirable
Work
Experience
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black;">
1 years of solid HR experience in a contact centre
environment, or
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2 years HR generalist experience in another high-paced
industry, or
Required
Skills
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Technical
Skills
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Comprehensive computer
skills
Proficient use of Microsoft Office tools including MS Word,
Powerpoint, Excel, Outlook, CoPilot and
others
Comprehensive knowledge / experience using HRIS such as SAP, Cascade,
Workday or similar
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Policy Writing &
Implementation
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Drafts, reviews, and updates HR policies to ensure
alignment with current legislation, company values, and operational
needs.
Leads
the implementation of new or revised policies across the business
area, ensuring consistent understanding and
application.
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Champions a culture of policy adherence by embedding
policies into daily operations and performance management
frameworks.
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Relationship
Management
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black;">
Builds trust-based relationships with managers,
employees, and partners
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black;">
Collaborates cross-functionally to deliver integrated
HR support
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black;">
Acts as a visible, approachable HR presence in the
workplace
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Communication &
Influence
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black;">
Communicates clearly and empathetically across all
levels of the business
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black;">
Influences stakeholders to adopt HR initiatives and
cultural change
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black;">
Facilitates difficult conversations with
professionalism and tact
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Partner • Swords, Fingal, Ireland