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Support Engineer Trainee

Support Engineer Trainee

EuronextDublin
21 days ago
Job description

We're hiring a Support Engineer Trainee to help evolve our Corporate Functions application portfolio.

This is an excellent opportunity to learn how to manage and support complex applications.

The support engineer is also involved in developing monitoring tools to alert the support team when issues arise on our platforms and in our cloud resources.

The candidate will be involved in the development of the monitoring platform, which will be implemented on the Microsoft stack.

The Corporate Functions systems are all high availability multi-tier platforms, some of them exploring Microsoft D Platform, SharePoint Online and Azure Services using the latest .Net patterns and practices.

The candidate will be required to thoroughly understand the business processes and liaise directly with end-users and business analysts.

Key accountabilities :

  • Support the Dublin office in the end-user scope
  • Deliver hardware to new joiners and collect from leavers
  • Implement and configure monitoring for corporate systems
  • Respond to support tickets within the SLA

Key skills :

  • Basic understanding of the Azure cloud
  • Basic software development desirable - Microsoft Stack
  • Knowledge of IT equipment
  • Basic understanding of IT networks

    • Euronext Values

    Unity

  • We respect and value the people we work with
  • We are unified through a common purpose
  • We embrace diversity and strive for inclusion

    • Integrity

  • We value transparency, communicate honestly and share information openly
  • We act with integrity in everything we do
  • We don’t hide our mistakes, and we learn from them

    • Agility

  • We act with a sense of urgency and decisiveness
  • We are adaptable, responsive and embrace change
  • We take smart risks

    • Energy

  • We are positively driven to make a difference and challenge the status quo
  • We focus on and encourage personal leadership
  • We motivate each other with our ambition

    • Accountability

  • We deliver maximum value to our customers and stakeholders
  • We take ownership and are accountable for the outcome
  • We reward and celebrate performance

    • We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

    Additional Information

    This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

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