Talent.com
Desktop Support Engineer
Desktop Support EngineerSabeo • Dublin City Centre
Desktop Support Engineer

Desktop Support Engineer

Sabeo • Dublin City Centre
30+ days ago
Job description

Description

My client, a leading financial services firm in Dublin is actively looking for a Desktop Support Engineer for a full time permanent role.

Job Purpose

The role is responsible for 1st and 2nd level support through various channels, incident investigation and diagnosis, request fulfilment, device build and deployment, software licensing and procurement as well as the administration of the knowledge base management system.

Reporting to the Service Centre Manager, the roles is part of the Service Centre which comprises the Service Desk and End User Technology teams who provide 1st and 2nd line IT support services across the company.

Key Accountabilities

  • Perform incident management on support products and services.
  • Perform triage, resolve incidents and respond to queries on PC’s, laptops, terminals, printers, mobile devices, shrink wrap and in-house applications
  • Drive technical content and departmental procedures to the knowledge base.
  • Complete requests to install software and build and deploy hardware.
  • Adhere to agreed service levels and promote quality measures.
  • Procure software and hardware on behalf of the business and ensure license compliance.
  • Maintain accurate records of incident and request progress and resolution.
  • Take responsibility for departmental functions or initiatives as directed.

Desired Knowledge / Experience / Skills

  • At least 1 years’ experience in a related technical support role.
  • IT, Computer Science or Business qualification.
  • Good problem solving and troubleshooting skills.
  • Good working knowledge of IT business technologies; networks, servers, Windows operating system, PC hardware, Microsoft 365, MS Office and major shrink wrap business applications.
  • Excellent inter-personal skills.
  • Motivated to deliver a first-class customer service.
  • Handles challenges and difficult situations positively.
  • Willingness to learn and develop new skills.
  • Proven ability to self-manage and report on workload.

Behavioural Competencies

  • Delivering Superior Customer Satisfaction
  • Problem Solving & Decision Making
  • Communication and Influencing
  • Team Working and Cross Functional Collaboration
  • Drive for Results

If you feel that this role is something that you would be interested in applying for then please send your up to date C.V and contact details through the portal provided.

Create a job alert for this search

Desktop Support Engineer • Dublin City Centre

Similar jobs

IT Support Engineer (Level 2)

Elis IrelandDun Laoghaire-Rathdown, County Dublin, IE
Quick Apply

Job Title: IT Support Engineer (Level 2).Elis HQ Pottery Road, Dun Laoghaire.Elis is a global leader in circular services, providing workplace solutions such as textiles, hygiene, and facility serv...Show more

Lead Network Engineer

MasterCardDublin, Dublin City, IE

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we’re helping build a sustainable economy where everyone can prosper.We supp...Show more

Senior Network Engineer

FenergoDublin, County Dublin, IE
Quick Apply

As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry.With a focus on pr...Show more

Arborist

Ground ControlDrogheda, County Louth, IE
Quick Apply

Ground Control is a leading external maintenance business and biodiversity expert committed to enhancing and improving the physical environment for our customers and their communities.We're a purpo...Show more

Technical Support Engineer (EU)

LaravelDublin, County Dublin, IE
Quick Apply

You know that feeling when you're stuck on a problem at 11pm, you fire off a support ticket expecting a generic response, and instead someone actually.Europe (CET hours) to join our Customer Succes...Show more

Application Support Engineer

Test TriangleDublin 1, D, ie
Quick Apply

Dublin- 3 Days a Week and we have 3 Positions.Application support Background.ITSM : Change, Incident, service ticket, Workorders.Willing to work on shifts (Morning & Afternoon shifts) & Weekend sup...Show more

Head Chef

Oliver Dunne RestaurantsDrogheda, County Louth, IE
Quick Apply

Head Chef | Modern European | Full-Time | Competitive Package.Social Restaurant is Drogheda's most exciting dining destination, a place where thoughtful cooking, genuine hospitality, and a real sen...Show more

Buyer

Choice StoresAshbourne, County Meath, IE
Quick Apply

Choice Stores is a proudly 100% Irish-owned retailer, known for great value, bright and welcoming stores, and teams who take pride in delivering a great customer experience.With a growing presence ...Show more

Disability Support Specialist - County Wicklow

Talbot GroupCo. Wicklow, County Wicklow, IE
Quick Apply

The primary objective of this post is to work as part of a team to support and empower residents to be as independent as possible and to live meaningful and fulfilling lives.The Disability Support ...Show more

Patient Coordinator (Part Time) Drogheda

Eden Medical ClinicDrogheda, County Louth, IE
Quick Apply

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Drogheda location.Understandin...Show more

Social Care Worker (Disability)

TerraGlenWicklow, County Wicklow, IE
Quick Apply

At TerraGlen, we believe that every person deserves a safe, supportive environment where their individuality is recognised and their potential is encouraged.We work in partnership with individuals ...Show more

Senior Network Engineer

TechBiz Global GmbHDublin, L, IE

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.If you're looking for an exciting opportunity to grow in a innovative environment, this could be the pe...Show more

Tom Moody Programme for Engineering Talent (Bursary for DKIT Eng Stude...

SuretankDunleer, County Louth, IE
Quick Apply

Suretank is a the leading provider of modular and tank solutions for global infrastructure, pharma, marine and energy companies, announces the expansion of its bursary programme to include two addi...Show more

Pizza Chef Part Time Base WFP Greystones

Base Wood Fired PizzaWicklow, County Wicklow, IE
Quick Apply

Part Time Time Pizza Chef or our Greystones.As part of this role you will be a key player in the day to day operations of Base Wood Fired Pizza.You will contribute to the overall success of your st...Show more

Irish speaking Customer Service roles in Sofia Bulgaria - Relocation Package

Mercier ConsultancyWicklow, County Wicklow, IE
Quick Apply

Mercier Consultancy is excited to announce openings for Irish Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package to facilitate your move! We are lookin...Show more

Desktop Support Engineer

TeleperformanceDublin, Ireland
Quick Apply

Out of hours work may be required.Teleperformance is a worldwide leader in multichannel customer experience management.We are experts in the call centre services industry and connect the biggest an...Show more

Graduate Engineer

Techrete UK & IrelandBalbriggan, County Dublin, IE
Quick Apply

Location: Techrete, Stephenstown Industrial Park, Balbriggan, Co.At Techrete, we are a leading provider of innovative precast concrete solutions, delivering high-quality projects across Ireland, th...Show more

Register your Interest - Trades, Engineering & Support Staff

EnersolDrogheda, County Louth, IE
Quick Apply

Haven't found the position you were looking for on our current vacancies list?.Feel free to upload your CV here and we'll be in contact should your skillset meet any position we may have in the fut...Show more