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L2 IT Support Technician
Innovate SkillsourceDublin, Ireland30+ days ago
Job type
- Quick Apply
Job descriptionMicrosoft Office 365 Microsoft SharePoint 2016 / SharePoint online Microsoft SQL Server Web Server Environments Windows 10 / 11 Operating Systems Mobile Device Management Android Mobile OS configuration Candidates must have EU passport or Stamp 4 Visa. Candidates must have English as native language or a certificate under the Common European Framework of Reference for Languages at level C2 Mastery of Proficiency, or equivalent. The selected candidate will show commitment to achieving ITIL 4 foundation certification in first 4 months of role.
On behalf of our client we are seeking an L2 IT Support Technician , to work on site at their offices in South Dublin. This is an initial 12 month contract with a possible 12 month extension.
Skillset requirements :
- Dealing with incidents and service requests as defined by the Information Technology Infrastructure Library (ITIL) framework.
- Solving problems received from a variety of users, using IT services, e.g., staff, Board members, contractors, partners, etc., and confirming resolution.
- Solving complex problems escalated from 1st line support person.
- Ability to convert technical information into a non-technical language.
- Ability to be a team player who can manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure and ability to be a good communicator.
- Ability to organise work priorities and manage time effectively.
- Managing a high volume of calls and completing them within the agreed SLA.
- Managing the life cycle of each service request and escalating to the 3nd line support person.
- Creating, updating and implementation of best practices.
Key technologies :
Please not the following selection criteria :