What is the opportunity? As the Technical Services Owner for Digital Services, you will support the Bank in ensuring it maintains resilient technical services both now and into the future. In performing this function, you will assess the impact of all change including design, volume, currency and security requirements. Digital Services are at the heart of our relationship with our customers and form our most strategic channel. In this role, you will: Maintain the Intellectual Property (IP) for the DSO area including end to end knowledge management from an infrastructure, middleware and application perspective. Assess the design of new/amended IT services and ensure that the necessary operational support requirements are considered Challenge our Service Partners and 3rd parties to ensure proactive and effective service delivery. Keep abreast of technical developments and tooling that could assist the Bank, develop expertise in the Bank's diagnostic tools and recommend proactive service monitoring improvements Support the drafting and review of Group IT risks where required Represent Digital Services Operations area at ARB What will make you stand out? The successful candidate will have excellent communication skills with the ability to influence others, with strong attention to detail. Experience in working with multiple vendors, third party suppliers, and cross functional teams, alongside a strong customer focused mindset and proven appreciation for risk management. You consistently demonstrate a continuous improvement approach, with proven experience presenting serviceimprovement initiatives and discussing technical issues with both technical and non technical audiences at all levels. You also have a good understanding of Site Reliability Engineering (SRE ) practices and experience working in cross functional environments to deliver faster, more reliable, and resilient services. Your technical capabilities span automation and self healing solutions, as well as hands on experience with technologies such as AWS Cloud, ECS, React, Spring Boot, MuleSoft Flex Gateway, MuleSoft, MQ, HID ActivID, AppDynamics, Grafana, Splunk, ELK, Bitbucket, Jira, and Confluence. Site Reliability Engineering certification DevOps Certification or equivalent Cloud Service Architecture Certification or equivalent Mulesoft Certification REACT Certification AI Certification Observability tooling (e.g. App Dynamics / Grafana, Splunk) configuration and dashboard creation Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about the team The Digital Services Operations area are accountable for the end-to-end maintenance and support of the banks key customer facing online channels. We provide management, oversight and Governance for all Digital Banking Services delivered through a collaboration with Bank or Ireland and its partners. This is a hybrid role, based primarily at Cabinteely Dublin. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. Why work with us? The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Leader Manage Risk - Self Better together - Leader Be Decisive - Self Take Ownership - Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. Your Journey, Our Support We believe that embracing the perspectives of all of our employees is a value that connects us with our customers and our communities, and makes it an even better place to work. We're building an organisation that is welcoming to all, which enables our colleagues to thrive and reach their full potential. Neurodiversity We are on a continuous journey to build an inclusive and diverse workplace. We have recently partnered with Auticon, to improve inequalities in employment for neurodivergent adults. Find out more Gender Balance Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives. Multicutural We support colleagues from all backgrounds, cultures and ethnicities. We want our colleagues to feel safe, included and experience a sense of belonging. With Pride Our objective is to drive representation and inclusion of the LGBTQ+ community, promote bringing your whole self to work, and increase visibility across locations, regionals and mediums. Read more about Inclusion & Culture Flexible Working We're committed to giving our colleagues the flexibility they need to thrive. Our hybrid working model is central to this approach, enabling more productive ways of working while supporting a healthier work-life balance. For roles that offer hybrid working, we typically ask that colleagues spend a minimum of 8 days per month working in-person. Specific working arrangements will be confirmed with your recruiter to ensure they meet the requirements of the role and the team you will be joining. Hear how flexible working has helped Helen find the balance that works for her: Our Benefits Every job at Bank of Ireland comes with... Pay & Perks Competitive pay package Premium pension contribution Pay reviews & profit-share scheme Financial wellbeing coaches Excellent healthcare contributions Work-Life Balance 23 days annual leave Flexible leave: buy or sell your days 6 months paid maternity leave Fertility and surrogacy policies Working parent and carer supports Career Growth Support for professional qualifications Award-winning career framework Clear pathways for development and progression Hear what San San has to say: "At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career." To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
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