Front Office Agent

Hilton Dublin Kilmainhamis recruiting for an enthusiastic, energetic and guest Receptionist / Front OfficeAgentto join our amazing Front of House team. The ideal candidate will have : Prior experience in hotel operations. Prior experience within a 3 / 4 star hotel. Organisational & planning skills. Creative & have the ability to engage well with the other team members. Be able to adapt to change and work well under pressure in busy environment. Responsible for : Carrying out all day to day operations of the Front Office smoothly and efficiently. Ensure standards, guest satisfaction and expectations are met or exceeded at all times. Maximise profitability ensuring revenue is optimised Key responsibilities : Receive and register guests on arrival, using their names at least twice adhering to laid down procedures e.g. brand standards. Ensure all documentation relating to the registration and checking out of guests as per standard procedure Customer care : To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay. To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction. To assist guests at all times. To become fully aware of 100% guest satisfaction and to implement agreed practices at all times. To ensure all guest queries are handled promptly and efficiently. To ensure all departmental checklists are completed and checked by supervisor before going of duty. Benefits Working for Hilton means you are joining an international company with more than 8,300 hotels across the globe and comes with numerous benefits, such as : Travel - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends Career Development & Progression within the 4 star hotel and Tifco Hotel Group Membership to Living Well Health Club & Gym Development Hilton Dublin Kilmainham & Tifco Hotel Group have numerous learning & development plans for all types of roles and career paths Holidays 29 days holiday (incuding public bank holidays) On shift complimentary meals on duty & uniforms provided This is a fantastic opportunity for the right candidate to learn Front Office function and be part of a busy Front of House team. Hilton Dublin Kilmainham is an accredited Great Place to Work Hotel in Ireland. Please apply online for immediate consideration. (Please note that due to the expected high volume of applications we will be only replying to successful candidates. We do not require the assistance of Recruitment Agents) Skills : Admin Reception Booking Management People Skills Customer Care Guest Assistance Guest relations Benefits : Meals on Duty Travel Rates Free Gym Membership