Quality Expert Reviewer - French Speaker

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Multi Channel-

Quality Expert Reviewer (French

Speakers) - Dublin City Centre

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Must be able to evidence previous Content

Moderator Experience

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Teleperformance certified as

Great Place to Work for 5 years in a row! At Teleperformance, we

deliver an outstanding customer experience, at every single

opportunity, as a result of our commitment, passion and dedication

to excellence.

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Due to our success, we have

exciting opportunities coming very soon in Dublin - no previous

experience necessary! Why not fill in our application and we will

be in touch with more information

soon!

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Start Dates : Various

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Location :

Onsite Dublin city centre (no work at home option

currently available)

Salary :

€ 42,667 per

annum

Shifts :

Full Time, 40 hrs, Fully Flexible across Mon – Sun

08.00 – 19.00

Training : 4 weeks on site in

Dublin

Contract : Permanent

Background

Checking :

Right to

Work

Criminal

Record

Check

Credit

Check

Any other

associated

checks

Joining the

team : Please note that this role is fully office

based in Dublin.

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• Please note we do not allow

any time off / holiday requests within the first 8 weeks to allow for

full training

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Duties and

responsibilities

You will be supporting the quality review of the Client

workflows managed by the Clients Global

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Operations team including but not limited

to :

a) Content Moderation

• content includes the following topics unless otherwise mutually

agreed : Organizing or

credibly threatening violence

Promoting

self-harm

Organizing theft, vandalism, fraud,

poaching, or sale of restricted

goods

Misrepresentation, impersonation and

privacy violations

Hate speech,

bullying

Phishing, spam, and

malware

Child

Exploitation

Nudity,

pornography

Sexual

solicitation

Others as mutually agreed in an

SCN

b) ID Review and

Authenticity / Access Flows;

c)

Escalations.

The

Services shall support the quality review of the following Client

workflows managed by Clients Special

Ops / Global Risk Ops (GRO) focus on the following

areas : HERO (viral / meme

content)

DOI (Dangerous

Organization)

"High affinity and cultural context of political / social

situation regarding the relevant market / region that will be

supported by each ‘agent’ – which is critical to be aware of the

cultural / regional differences for nuanced policy decisions to be

applied in accordance with Clients abuse standard policies and

training materials."

Values we look for you to have :

Process Excellence-

Doing things well means something to you and you will always strive

to improve on your

work.

Collaboration-

You enjoy working with others and you like working

as a team

player.

Communication-

You can speak and write clearly and in a confident

manner.

Emotional

Intelligence-  You possess the ability to be

emotionally intelligent meaning you are able to empathise, be kind

and be good with

others.

Open-Mindedness-

You are able to be open to different ways of thinking and new

ideas.

Critical Thinking-

You are able to think logically when making

decisions.

Solution Orientation-

Having a forward thinking mindset focused on

resolving

challenges.

Entrepreneurship-

Taking ownership, not being afraid to take on new

tasks, develop and have a self-driven

mindset.

What you get from us

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Healthcare

insurance

Death in

service

Annual leave

20days + 10 days bank

holiday

4%

pension

Bonus (non

contractual and applicable for certain

roles)

Disclaimer  Please

be vigilant against job scams. Teleperformance

will  never contact you about

anything other than your application through our official channels

• UK phone number, text or teleperformance.co.uk / talent.icims email

addresses. If you receive any suspicious communications claiming to

be from Teleperformance, please disregard them and report the

incident to our team. Your security is our

priority.

Disclaimer  Please

note, only candidates who meet specific language proficiency scores

will be able to proceed on this campaign, this supersedes any other

pass mark you may receive. Where you pass the assessment but not

the above requirements we will endeavour to find other suitable

roles for you however this may not be possible, in this instance we

reserve the right to reject your

application.