Delicatessen Retail Manager

Thanks for your interest in this position.

The ideal candidate four our Delicatessen Retail Manager will have a passion for food, coffee and exceptional customer service.

You will be at the forefront of helping us deliver a warm and friendly customer experience.

You will lead the FOH team and a keen eye for detail will be evident in everything you do.

Applicant Requirements

• Excellent customer communication skills; in person, via phone and email.
• A positive ambassador for our brand, values and commitment to exceptional customer service.
• Strong planning, scheduling and team rostering skills.
• Highly organised, with the ability to prioritise, multitask and maintain high standards.
• A thorough, up-to-date understanding of HACCP regulations and food safety best practices.
• Ability to meet commercial targets, manage financial budgets and contribute to the overall performance of the business.
• Confident using computer systems, including EPOS and Microsoft Office applications.
• A genuine interest in quality food, wine and specialty coffee, with an awareness of seasonal products, customer preferences and emerging food trends.
• Previous management experience within food retail, hospitality or a deli environment, with a strong understanding of retail operations.
• A natural leader with excellent people skills and proven experience managing, motivating and developing a team.
• Experience recruiting, onboarding, and training team members.
• Exceptional attention to detail, ensuring the store is well presented, fully stocked, compliant and operating efficiently at all times.
• Excellent customer service skills.
• Comfortable in a hands-on management role where no two days are the same.
• A proactive approach to problem-solving.