Global Network Support Specialist

Position Details

Responsibilities :

• Provide guidance & vision on the latest security practices, tools, & technology for the advancement & refinement of the Global security environment.
• Assess security risks & make recommendations for new applications & design secure solutions.
• Provide technical support & 2nd level services in the areas of network, security & telephony infrastructure to IT staff both local & globally.
• Perform network, security & telephony hardware failure diagnosis and manage field service for resolution
• Evaluate network, security & telephony hardware / software for standards-based implementation at sites worldwide.
• Manage full end-to-end, client to server communication reliability & performance.
• Perform network, security & telephony device software problem diagnosis & implement bug fixes / workarounds.
• Select, configure & install network as well as security hardware, options & software.
• Develop & maintain standard procedures for installation & maintenance of network, security & telephony systems software.
• Develop, implement & test, network & security recovery mechanisms.
• Install, configure & maintain network & security infrastructure services.
• Install, configure & maintain network devices i.e., firewalls, routers, Layer 2 / 3 switches, wireless controllers & access points.
• Solid understanding of network protocols, standards, & technology such as IP address management, dynamic routing protocols, OSPF, BGP, IP, TCP, UDP, Spanning Tree, QOS & VPNs
• Conceptual knowledge of emerging network, telephony & server optimization and management technologies.
• Develop project plans, capital spending authorization requests & manage projects for implementation of new network, telephony & software technologies on both local & global levels.
• Work with the server and network management team leads to coordinate the priorities & efforts of the server network systems staff to complete assignments & projects.

Qualifications & Experience :