Site Wellness Lead
TeleperformanceLucan, South Dublin, Irelandsrc="https : / / teleperformance.icims.com / icims2 / servlet / icims2?module=AppInert&action=download&id=4712580&hashed=-552666295"
alt="TPUK Back 7" / >
Reporting to the Global Director of Operational Wellness,
the Site Wellness Lead will plan, implement, and manage the
complete wellness program for the assigned Trust & Safety
account operation, at the assigned location.
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This role is responsible for site
wide governance of the wellness program, and third-party
counsellors. Collaborating with multiple internal and external
stakeholders to create effective strategies that raise awareness,
educate, drive employee wellness, enhance mental health and keep
people engaged.
Close collaboration will be required with various
leaders throughout Teleperformance, including Global Wellness,
Operations, Account management, HR, Recruitment, Training, and
policy, among others. This role is client facing and requires
presentation and data analytics ability.
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Duties &
Responsibilities :
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Ensures that the Wellness program
and associated Minimum Wellness Standard are implemented and
maintained.
Contributes to MBR, QBR and HBR meetings with internal
and external stakeholders and partners.
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Lead and manage the team of
rd
party Counsellors in the
delivery of their assigned responsibilities.
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Attends client
meetings.
Data
gathering and analysis to measure effectiveness of the program
content and initiatives.
Maintains records, documentation, and reports for all
wellness activities at site.
Conducts monthly wellness audit and data review to
ensure continued compliance with the Minimum Wellness Standards and
client requirements.
Manages client reporting
requirements.
Manages internal reporting
requirements.
Engages with stakeholders as required to seek feedback
for continuous improvement of the wellness program and associated
offerings.
Partner with internal departments to ensure that the
wellness program is integrated into the recruitment and onboarding
program.
Works with the global research team on all matters of
wellness research.
BASIC QUALIFICATIONS
& EXPERIENCE :
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Experience in managing
Wellness for Trust & Safety / Content Moderation
teams.
Minimum
bachelor’s degree in psychology, counselling, or related
field.
Strong project management and problem-solving
ability
Team player with the ability to collaborate with
multiple internal and external stakeholders (at all levels of the
organization)
- Previous experience managing vendors.
Excellent communication, presentation abilities and
stakeholder management
Strong organizational and analytical
skills.
Ability
to be flexible, work creatively and analytically in a
problem-solving environment.
Proficiency in MS Office (Word, Excel, PowerPoint)
required.
- Collaboration and communication
- Stakeholder Management
- Problem Solving
- Leadership
- Delivering at pace
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Ability to meet multiple demanding
deadlines simultaneously.
COMPETANCIES :
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Information gathering and
analysis.
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Planning and organizing (Project
management)
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Site Lead • Lucan, South Dublin, Ireland