Operations Manager

Operations Manager

Job Description

The Operations Manager is accountable for the endtoend performance of warehouse operations, delivering a safe, efficient, and costeffective service within a highvolume, timecritical retail distribution environment. The role holds responsibility for operational execution, people leadership, and customer performance, ensuring service levels consistently meet the expectations of a demanding retail customer.

The role is both inwardfacing and outwardfacing, requiring strong leadership of internal operational teams while acting as a senior operational interface with the customer and wider stakeholder groups. Leading by example, the Operations Manager promotes and embeds a culture where health & safety, hygiene, quality, and customer service are of the highest priority.

Key Responsibilities:

InwardFacing: People & Operations

• Provide leadership and direction to operational teams to deliver daily, weekly, and peak operational plans.
• Own labour planning, shift structures, productivity management, and operational cost control.
• Drive full compliance with health & safety standards and actively promote a strong safety culture across the operation.
• Manage performance through agreed KPIs, structured coaching, and regular performance reviews.
• Ensure accurate and consistent execution across inbound, outbound, inventory management, and replenishment activities.
• Champion continuous improvement, standard work, and operational discipline across all warehouse processes.
• Ensure effective and compliant use of WMS / SAP and internal operational systems.

OutwardFacing: Customer & Stakeholder Management

• Act as a key operational contact for a highexpectation retail customer.
• Translate customer demand, forecasts, and operational priorities into clear, executable plans.
• Lead operational discussions relating to service levels, capacity, constraints, and recovery actions.
• Manage operational escalations professionally, balancing service delivery, cost control, and operational risk.
• Represent operations in customer reviews, audits, and peak readiness planning forums.
• Work crossfunctionally with Transport, Inventory, IT, Finance, and HR to support endtoend performance.

Requirements:

• Minimum of 5+ years' experience within logistics, warehouse, or distribution operations.
• Proven peoplemanagement experience in a live, fastpaced operational environment.
• Strong understanding of operational KPIs, labour planning, and cost control.
• Experience working with WMS / ERP systems, with SAP experience desirable.
• Ability to operate confidently at both detailed operational level and senior customer interface level.
• Strong communication, decisionmaking, and problemsolving capability.

For full details on Package and Benefits please apply directly or reach out to ritchie.hogan@primeline.ie