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Hybrid Role - Spanish Client Technical Support
Interactive BrokersDublin, Ireland30+ days ago
Job descriptionBachelor’s degree, preferred if in a technical field Two-plus years in client facing support role Two-plus years’ experience working with Windows, and Mac, software support, connectivity support Excellent verbal and written communication skills and the ability to work effectively in a team environment Experience working with support ticketing systems Adaptable to a constantly changing technical environment Initiative and desire to learn new skills / technologies and remain up to date with the latest trends; a real passion for solving technical problems Languages : fluency in English and Spanish Any other European language is a plus Experience with financial products and services is a plus
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements :
LI-RB1
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Technical Support • Dublin, Ireland