Bilingual English & French - Customer Care Specialist

Overview

Bilingual French - Customer Care Specialist

Start Date :

11 / 17 / 2025 - Training is 6 weeks on-site in the Dublin office.

There is no PTO allowed during training.

After training, your schedule may include weekends, holidays and nights.

Location :

124 St Stephen's Green, Dublin 2, D02 C628, Ireland.

You will be expected to be in office 2 days a week, post training.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best : building the businesses they love.

Bready to make a change?

As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions primarily from the phone.

You are driven with purpose to resolve solutions and act as a Toast expert to help Toast's customers thrive.

You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.

To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.

About this role

Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers over the phone

Perform troubleshooting and probing analysis with the customer regarding hardware, software, general billing inquiries, payment processing, and networking to guide them through the resolution process

Conduct problem analysis to narrow the scope of issues, discover the root cause of errors, and effectively resolve issues

Update and maintain accurate and detailed records of customer interactions via Salesforce, including the steps taken to resolve issues

Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps

Partner closely with cross-functional teams (Restaurant Success, Onboarding, Sales etc.) to escalate and resolve more complex issues

Take ownership of learning about Toast's ever growing suite of products to provide the best assistance to our customers

Requirements

Fluent / Bilingual in French and English

2+ years of experience in a role responsible for customer satisfaction and championing the customer experience, such as Technical Support

Success operating independently and navigating competing priorities in a constantly changing environment

Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware

Strong communication, organizational, and influencing skills

Experience answering incoming phone calls, chats and ticketing systems

Nice to have

Experience working in the tech industry or for a SaaS company

Open to schedules that may include weekends, holidays and nights

Possess product knowledge of POS hardware : the function of different devices and how they operate in a restaurant environment

Basic knowledge of Salesforce

Previous chat experience

40+ words per minute typing speed

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.

Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.

Learn more about our benefits at careers.toasttab.com / toast-benefits.

• Bread puns encouraged but not required

Diversity, Equity, and Inclusion

DEI is baked into our recipe for success.

Our employees are our secret ingredient—when they thrive, we thrive.

We embrace diversity with authenticity, inclusivity, respect, and humility to create equitable opportunities for all.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.

Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

To learn more about how we work globally and regionally, check out : careers.toasttab.com / locations-toast

Apply today!

Toast is committed to creating an accessible and inclusive hiring process.

If you need an accommodation to access the job application or interview process, please contact

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

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