Customer Service Representative

The Role : JOB SUMMARY

Chance to work with a renowned UK-based retail and service organization known for delivering exceptional customer care. As a Part-Time Customer Service Representative, you will be the first point of contact for customers, handling inquiries and resolving issues in a professional and supportive manner.

This role is perfect for individuals with excellent communication skills and a genuine desire to create positive customer experiences. You will receive full training to handle, email, and chat-based interactions confidently, while gaining insights into customer relationship management (CRM) systems. Freshers and those looking to transition into a customer-focused role are welcome to apply.

With Flexible part-time hours and a supportive team, this is an ideal opportunity for students, career changers, or anyone seeking practical experience in customer engagement.

A minimum of 10 working hours per week is required, with flexible scheduling to suit your availability.

JOB RESPONSIBILITIES

Customer Interaction

• Respond to customer inquiries via email, and chat (non voice)
• Provide clear information on products and services
• Maintain a professional and friendly tone in all communications Issue Resolution
• Handle order-related complaints and returns
• Escalate complex issues to senior staff
• Follow up with customers to ensure satisfaction

Record Management

Ideal Profile :

What's on Offer?