Service Support Administrator

E Flexes Recruitment are currently recruiting on behalf of our client for a Service Support Administrator, based in Ennis, Co Clare.

This is an excellent opportunity to join a dynamic and growing team, where you will play a key role in supporting both the Repairs and Service functions, ensuring a seamless process and high standard of service delivery to clients.

Key Responsibilities : Monitor and maintain repair jobs on the database, ensuring all information is accurate and up to date.

Track job progress, updating statuses and providing regular updates to clients.

Provide administrative support to the Repairs team, including correspondence, scanning, photocopying, and liaising with engineers.

Support the Repairs Supervisor with daily operations, resolving supplier issues and ensuring workloads are completed.

Liaise with scheduling personnel to ensure efficient allocation and scheduling of repairs.

Assist the Purchasing Coordinator with system updates, allocation of parts, and dispatch.

Review engineer reports and process related invoices.

Manage incoming calls and monitor the departmental mailbox to ensure timely responses.

Key Skills & Competencies : Strong organisational and administrative skills with the ability to prioritise tasks in a fast-paced environment.

Excellent attention to detail and accuracy in data entry.

Proficient in Microsoft Outlook, Excel, Power Point, and Word.

Ability to work well under pressure and meet tight deadlines.

Flexible team player with the ability to work independently and collaboratively.

Experience Required : Previous experience in a busy office environment with a proven ability to manage multiple tasks efficiently and accurately.