Global Data Center Security Systems Service Manager

The Global Physical Security (GPS) System Team manages physical security technology across the corporation. Oracle is seeking a highly experienced and multi-talented member of the physical security systems leadership team.

The role is to implement, develop, and manage the Global Data Center security systems service desk function, providing repair and maintenance services to the entire Global Data Center portfolio. Responsible for standing up the service desk, building a team of embedded contractors and development of SOP’s and SLA’s to deliver a stellar service desk to support data center security systems deployments 24 x 7.

Leading contributor individually and as a team member, providing direction and mentoring to others. The work is non-routine and often very complex, involving the application of advanced technical and business skills in this area of specialization.

ESSENTIAL FUNCTIONS :

Provides management and oversight ensuring that Oracle’s Security Systems are maintained and supported consistently across the globe. These initiatives include, but are not limited to :

• Develops and manages the Global Data Center Security Service function and team, including the sourcing of appropriate contracted staff.
• Provides mentoring, development, and guidance to staff, enhancing skills with developmental training programs.
• Responsible for the global delivery of service and maintenance to Oracle Data Centers utilizing 3 (three) regional service desks.
• Develops global service processes and procedures; continually enhancing the services provided.
• Closely controls all elements of service from ticket creation through to resolution, completing regular meetings with service providers and key stakeholders.
• Participates in the annual VAR business review processes.
• Closely liaises with the Data Center Systems, Operational and GSOC Teams.
• Provides monthly service ticket statistical data and analysis thereof.
• Meets customer service financial objectives by forecasting requirements; preparing annual service budgets; scheduling expenditures; analyzing variances; initiating corrective actions; processing vendor invoicing and payments.
• Manages spares inventory and replenishment programs.
• Oversees ongoing alarm reduction and system health check programs.
• Completes periodical Data Center site reviews and serviceability spot checks.
• Performs additional functions as directed by the Director of Global Data Center Security Systems as necessary to achieve assigned business objectives.

REQUIREMENTS :

SCOPE OF RESPONSIBILITY, IMPACT OF DECISIONS AND DEGREE OF SUPERVISION :

EDUCATION AND / OR EXPERIENCE :

Career Level - IC4