Senior Income Protections Claims Assessor

We're seeking a Protection Claims Specialist to join our Risk Protection Claims Team. In this role, you'll efficiently and effectively manage income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction. Our team offers crucial support to Avivas customers, often dealing with vulnerable individuals and challenging situations, requiring empathy and compassion. Effective stakeholder management is essential, as you will regularly communicate with internal departments and external stakeholders, including employers, regarding various claims-related inquiries. Duties & Responsibilities : Assessment and Review of Income Protection and Specified Illness claims Case Management of Income Protection claims working with clients and clinical providers to develop rehabilitation and recovery plans Identifying cases with potential for claim recovery - working with these clients, providing support as required in conjunction with our internal & external specialists e.g. rehabilitation and / or requesting additional medical evidence to validate theclaims Managing the cases to an outcome - return to work, termination, continue topay Dealing with appeals on claim terminations including referrals to FSPO Participate in and lead multi-functional project groups to improve the quality and performance of Risk Claims and CustomerExperience Skills & Experience : Proven experience in Income Protection and Specified Illness claims QFA qualification essential Diploma in Life & Disability Claims (DLDC) desirable Excellent inter-personal and communication skills Well-organised and ability to manage several tasks at the same time Self-motivated with strong leadership qualities, work on own initiative, promote and develop new ideas and ways of working What will you get for this role? A competitive market leading salary depending on skills, experience, andqualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 25 days plus bank holidays, and the option to buy / sell up to 5 additional days. Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee AssistanceProgramme Volunteering days Professional qualification support and transparent career progression plans Fitness and Probity This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.