Support Worker

Act as the first point of contact for service users agencies contractors and visitors ensuring a warm professional and welcoming environment.

Support the daily practical needs of service users including assistance with meal preparation laundry and maintaining their living space.

Maintain accurate and up-to-date service user records.

Provide colleagues with timely and relevant updates regarding service users.

Assist case workers in supporting service users to meet personal goals as outlined in support plans and safety/wellbeing plans (e.g. financial creative educational activities communication support).

Ensure Health & Safety standards are consistently met in line with organisational policies and procedures.

Carry out assigned cleaning duties following health and safety guidelines.

Complete and record all health wellbeing and building checks according to procedures.

Identify and report building defects in line with safety standards.

Adhere to risk assessments and maintain a safe environment for service users and staff.

Manage administrative tasks such as petty cash statistics invoices service user files OTIS updates and incident/accident reporting.

Remain alert to IT and cybersecurity risks and follow all IT security procedures.

Contribute effectively as a team member by participating in handovers meetings and core training.

Support and mentor volunteers as required.

Assist colleagues to ensure consistent and appropriate decision-making across the service.