Customer Care Advisor

The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia.

If this does not apply to you please use the 'Apply' option.

IF YOU CARE, THERE'S A PLACE FOR YOU HERE

EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors.

Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting.

Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts.

Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity.

Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions.

EFI's combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients' expectations—anytime, anywhere.

Click here to learn more about EFI Global.

Key roles

You will advise customers on their insurance needs and make outbound calls to generate sales and renewals.

The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high performing unit.

Specific responsibilities (including but not limited to)

Handling enquiries from customers through inbound telephone activity and email.

Responding to all customer service requirements to agreed service levels, procedures and guidelines

Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides

Meeting and exceeding your assigned individual and team targets

Resolving all queries on a first call resolution basis

Making outbound calls to generate sales and renewals

Always act in a compliant and secure manner in accordance with policy and procedures

Demonstrating a united approach to achieving goals and working as part of a successful team

Committing to future personal development and growth

Qualifications / skills

Excellent attention to detail / accuracy

Excellent communication skills; verbal and written

Decision making skills and sound numeric skills

Sales negotiation and administration skills highly desirable

Experience

Experience working in a pressurised environment with tight deadlines

Experience working positively as part of a team and in supporting and motivating others to achieve team objectives

Benefits of working for Sedgwick in Ireland

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dublin 4)

Discounted onsite Montessori (Dublin 4)

EAP – Employee Assistance Programme

Health Insurance Scheme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI).

This role is subject to the Minimum Competency Code (MCC) as set out by the CBI.

This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers .

This role is classified as a Controlled function ( CF 4 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023.

Successful candidates will receive training in relation to all regulatory requirements applicable to them.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

They are not intended to constitute a comprehensive list of functions, duties, or local variances.

Management retains the discretion to add or to change the duties of the position at any time.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace

About Us

Our business is founded on people with the best technical skills and outstanding industry knowledge and we strive to employ and retain exceptional talent.

EFI Global is an equal opportunity employer welcoming applications from all qualified persons.

If you are interested in working for us, please visit our job board.

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