IT Service Analyst L1

Your Responsibilities :

• Provide first-line technical support to staff, addressing IT-related issues via phone, email, and in-person.
• Diagnose and resolve hardware and software problems, including laptops, desktops, printers, and mobile devices.
• Assist with the setup, configuration, and troubleshooting of various applications, including Microsoft Office Suite, document management systems, and legal-specific software.
• Log and manage incidents using the firm's ticketing system, ensuring timely resolution and accurate documentation.
• Escalate complex issues to Level Two support or other relevant teams as necessary.
• Monitor and follow up on outstanding tickets to ensure SLAs are met.
• Provide support and guidance to users on IT-related queries and best practices.
• Conduct IT inductions for new hires, including setting up user accounts, email, and necessary applications.
• Create and maintain user guides and documentation for common IT procedures and issues.
• Work collaboratively with the IT team to support larger projects and initiatives.
• Communicate effectively with users at all levels, providing clear and concise information and instructions.
• Maintain a high level of customer service and professionalism at all times.

Your Education & Qualifications :

Please APPLY directly or feel free to contact me on 01791 7002 / [email protected] for further details.