Operations Manager

A leading accommodation provider in Dublin is seeking an experienced Operations Manager to oversee day-to-day operations across multiple sites.

This is a hands-on, senior role suited to a proactive leader with a background in hospitality / facilities / accommodation providers.

You'll support the General Manager in delivering excellent service standards while managing cross-functional teams and ensuring efficient, compliant and guest-focused operations.

Key Responsibilities :

Operational Leadership :

Oversee daily operations across several accommodation sites

Support reception, housekeeping, and maintenance supervisors

Ensure alignment of processes and service standards

Adjust staffing levels and scheduling to meet seasonal demand

Conduct regular site and room inspections

Guest Experience & Service Delivery :

Champion high service standards for all guests and residents

Manage escalated guest issues, feedback, and incidents

Maintain accurate daily logs and reporting to senior management

Process, Systems & Compliance :

Drive process improvements and SOP development

Ensure compliance with H&S, GDPR, and internal policies

Oversee facilities and maintenance issue resolution

People Management :

Assist with recruitment, induction, and training of staff

Manage rotas, attendance, and performance tracking

Support team leads with ongoing coaching and development

Communication & Coordination :

Lead staff briefings and contribute to senior meetings

Liaise with internal departments and external partners for seamless service

Foster a positive, collaborative team culture

Safety & Security :

Promote strong safety and emergency protocols

Monitor access, security, and cash handling procedures

Address and report hazards or incidents as required

About You :

5+ years' experience in hospitality, accommodation or facilities operations

Proven leadership in a multi-site or complex environment

Strong organisational and communication skills

Financial awareness and operational problem-solving mindset

Flexible, solutions-focused and guest-oriented

Familiarity with accommodation systems

Ready to take the next step in your operations career?

Join a fast-paced, people-focused environment where no two days are the same.

Apply now to find out more about this exciting opportunity!

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