Data Infrastructure Engineer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Whats the opportunity

• The Data Infrastructure team builds distributed systems and tools supporting Intercom and empowering people with information. As the company grows so does the volume and velocity of our data and the appetite for more-and-more sophisticated and specialized often AI-assisted data solutions.
• Our team builds maintains evolves and extends the data platform enabling our partners to self-serve by creating their own end-to-end data workflows from ingestion through transforming data and evaluating experiments to analyzing usage and running predictive models. We provide a solid data foundation to support various highly impactful business and product-focused projects.
• Were looking for a Data Infrastructure engineer to join us and collaborate on large-scale data-related infrastructure initiatives who is passionate about providing solid foundations for providing high quality data to our consumers.

What will I be doing

Recent projects the team has delivered :

About you

In addition it would be a bonus if you have

Benefits

We are a well treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.

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Key Skills

Jenkins,Ruby,Python,Active Directory,Cloud,PowerShell,Windows,AWS,Linux,SAN,Java,Troubleshoot,Backup,Puppet,hardware

Employment Type : Full Time

Experience : years

Vacancy : 1