Technical support engineer

Technical Support Engineer Full Time Office-Based (Enniscorthy, Co. Wexford) Driving License : Required Are you an IT / Hardware expert with excellent communication skills? Do you enjoy using your technical expertise to solve end-user technical problems? Are you looking to join a team with clear progression paths and strong career development opportunities? About the Role : Our client is one of Irelands largest and most successful ICT solutions and services providers. Established in 1982, they have been at the forefront of technology innovation in Ireland for over forty years. They are currently seeking a Technical Customer Service Associate to join their experienced team in Enniscorthy, Co. Wexford. This role is a unique blend of Network Engineer Apprentice and Customer Service Representative, offering hands-on technical experience alongside customer-facing support responsibilities. As the first point of contact for customer support, you will play a key role in providing technical solutions and ensuring a positive customer experience. Key Responsibilities : Troubleshoot laptop and PC hardware issues Assist with Microsoft 365 issues, such as password resets Set up new users and manage access Serve as the first point of contact in the Network and Operations Customer Support Centre via phone and email Advocate for customers and contribute to positive customer experiences Resolve minor technical issues efficiently Coordinate resources and ticket queues while collaborating closely with colleagues Who Were Looking For : Experience with Microsoft 365 and relevant certifications is highly desirable A mix of Network Engineer and Customer Service experience Third-level degree in a Business or Technical discipline Strong technical aptitude and interest in IT Process-driven and commercially aware, with excellent problem-solving and communication skills Clear and professional fluent English Rewards and Benefits : Company Pension Secure your future with a pension plan. Supportive Work Environment Thrive in a positive, collaborative, and inclusive workplace. Sponsored Training & Professional Development Continuous learning and growth opportunities to advance your career. Life Assurance Peace of mind for you and your loved ones. Wellness Programme Access to initiatives promoting physical and mental well-being, including an Employee Assistance Programme. Team-Building Initiatives Participate in activities designed to strengthen collaboration. Paid Volunteer Days Give back to the community with 3 dedicated volunteer days each year. This Role is Ideal For : Recent graduates or early-career IT professionals looking to build their career in the IT industry Individuals eager to gain hands-on technical experience while developing customer service skills Apply Today to join a team where your technical skills, communication abilities, and career ambitions are valued and supported. Skills : Hardware troubleshooting Computer Hardware Software troubleshooting Troubleshooting Onsite Support Hardware Installation Remote support