Accommodation Assistant

Overview

Responsible for ensuring agreed standards are maintained, with particular attention to maintenance and hygiene in bedrooms, public areas and linen, and ensuring rooms are fully checked to the company 4

• standard prior to returning them to reception.

Responsibilities

Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals / cleaning materials and equipment, and replenish stocks of bathroom and bedroom items to the correct standards.

Ensure bed linen and towels are changed according to the agreed schedule and standard laid down for your hotel.

Maintain tidy, cleaned and stocked accommodation trolley, caddies and storage presses.

Pass any guest property left behind to the Accommodation Manager for lost property.

Alert the Accommodation Manager to the needs of accommodation staff, including materials or equipment needed to carry out their job efficiently.

Maximize the use of all resources and ensure the lowest cost levels.

Report any maintenance issues to the supervisor / manager promptly.

Liaise with your supervisor regarding room moves, VIP guests, and special needs; act on any information given.

Inform your supervisor of room status on an ongoing basis once rooms have been checked.

Actively participate in any training, meetings and personnel exercises designed to improve standards and performance levels.

Carry out the hotel's customer relation policy.

Communicate hotel services to guests.

Receive customer complaints courteously and sympathetically and report to your manager immediately.

Arrive for duty by rostered times in full clean uniform and wearing name badge at all times.

Ensure the highest standards in personal hygiene and grooming (please refer to company grooming policy).

Report DND or No Service every day.

Keep corridors free from debris at all times.

Be responsible for key cards in your possession.

Report all accidents to the Manager on Duty.

Comply at all times with Fire, Security Health and Safety Procedures.

Note : The above job specification is not exhaustive and is subject to change as the business demands.

Compensation : Competitive salary

#J-18808-Ljbffr