Platform Specialist Dublin, Ireland

About the role

This role will be based in our Dublin office and will be required to come onsite 3 days a week.

Rippling's Platform Specialist team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform—including custom workflows, advanced reports / analytics, permission profiles, and approvals.

Platform Specialist engagements are consultative and customized based on the customers' unique needs and pain points.

The ideal candidate is a customer advocate, product advocate, and natural problem solver.

This role specifically is technical.

A candidate who is strong in Excel / SQL and is curious about technology and platforms will succeed.

What you will do

Ensure our customers are set up for success with our core platform

Discover our customers' business needs and priorities

Solution customer's business needs / priorities via workflows, reports, permissions and approvals

Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals

Train customers on the core platform

Deliver to key KPI's : project completions, CSAT, and adoption / exit gate adherence

Work cross-functionally with CX, product, and marketing to maximize product adoption

Design and document new use cases for our platform

Train our internal and external teams through webinars

Contribute to our knowledge base and serve as a subject matter expert on the Platform

Actively contribute to the development of new Platform features

Coordinate with product and engineering teams to support new use cases

Assist with user testing and beta programs for new features

What you will need

2-3 years of SaaS experience in professional services, implementation, or customer success

An ability to build relationships with customers

An ability to manage a book of business and control the customer's implementation experience

A curiosity for product / technology

Strong preference

Experience writing your own SQL queries

Prior experience working at an HR / IT SaaS company

Ruthless prioritization and time management

Strong attention to detail and ability to solve complex, interdependent problems

Boundless energy to help other teams and your customers with a "can-do" attitude

Flexible to scaling and changing organizations and responsibilities

Experience working with product and engineering teams to build and launch new products or features

Additional Information

Rippling is an equal opportunity employer.

We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email

Rippling highly values in-office work to foster a collaborative environment.

For office-based employees (within a 40 mile radius of a Rippling office), working in the office at least three days a week is considered an essential function of the role under current policy.

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