Customer Service Team Leader

Join Us as a Customer Service Team Leader!

Are you ready to take the next step in your career and lead a high-performing team?

We're looking for a motivated and experienced Customer Service Team Leader to join our operations and play a key role in delivering exceptional service to our customers while supporting and developing our customer service team.

Location

Quantum Distribution Pk, Newtown, Dublin 11,

Working Hours

Monday to Friday, 8 : 00 to 16 : 30

What Will You Be Doing?

As a Customer Service Team Leader, you'll be responsible for the day-to-day leadership and performance of the Customer Service team by :

Leading and supporting the team to deliver excellent service to internal and external customers.

Overseeing the coordination of outbound shipments, ensuring accuracy and compliance.

Handling escalated customer queries and providing timely, effective solutions.

Monitoring performance metrics, ensuring targets and KPIs are met.

Maintaining accurate records, reports, and system data.

Coaching, mentoring, and developing team members to support their growth.

Driving service improvements and contributing to operational efficiency initiatives.

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