Meeting & events / reservations executive

The 5

• Glenlo Abbey Hotel & Estate, Galway (part of the MHL Hotel Collection) is currently recruiting for a Events / Reservations Sales Executive. Glenlo Abbey Hotel and Estate is located on the banks of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 74 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, 2 AA Rosette Pullman Restaurant (set aboard original Dining Carriages from the Orient Express), Glo Spa & Wellness, a 9 Hole Christy O'Connor Jr designed Championship Golf course and a 21 bay driving range. Do you have a warm, friendly personality and enjoy working with people? We have an exciting new position for an Events and Reservations Executive. This person will split their time between the reservations department, and the meeting / event / wedding department based on business levels. Main Duties : Handle all incoming enquiries in an efficient, courteous and friendly manner and ensure that queries and requests are answered and followed up. Organising & conducting show-arounds, client events, and trade shows (including evening & weekend events) if required Follow-up on leads and enquiries and take bedroom reservations, conference, banqueting, event and wedding bookings Ensure that all reservations / event bookings are correctly handled in line with rate management and any other selling guidelines and procedures. Provide information to customers on hotel facilities, services and outlet opening times. To work at promotional shows and stands to promote the hotel as required. Be familiar with local tourist attractions, amenities and activities and be able to assist customers with their requirements. Ensure that all duties are carried out according to Company procedures and that all checklists and reports are completed when required. Maximise in-house selling whenever possible and to maintain an awareness of all sales and up-selling opportunities. Be thoroughly familiar with current special offers and promotions. Promote and cross-sell other Companies in the Group where possible. Requirements : Have a real understanding of hotel operations. Sales experience in a similar role preferred. Excellent attention to detail Strong organisational skills Excellent communication skills Flexibility with work hours Outstanding team player Target driven and self-motivated. Proactive nature with an outgoing and friendly personality What we offer : Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme