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Senior Customer Success Manager

Senior Customer Success Manager

TruliooDublin, Ireland
18 days ago
Job description

Responsibilities

  • Create and build strategic relationships with the largest and most innovativepanies across the EMEA region to drive revenue growth and increase customer loyalty and product adoption
  • Consistentlymunicate with decision-makers to understand their identity verification needs and business requirements
  • Manage multiple business units / opportunities within the same organization, with potentially different use-cases for each
  • Analyze and evaluate product performance metrics and technical optimization opportunities within the services platform
  • Navigate and negotiate contract changes, upgrades, and amendments
  • Maintainmunication and coordination with Sales, Marketing, Support, Product and executive team members to be the voice of the customer and drive our product roadmap in line with customer requirements
  • Coordinate and perform product demos as required
  • Maintain up to date records in Sales CRM; provide ongoing feedback on system use and opportunities for efficiencies
  • Manage multiple stakeholders (internal and external) while easily pivoting from a c-suite to a technical contact

Key / Technical Skills :

  • Strong business, operational and technical aptitude with a proven ability to quickly learn new technologies and transactional business models
  • Familiarity with managing large scale Enterprise customers in a SaaS or similar product environment
  • Experience driving product adoption and growth while working to mitigate churn
  • Experience in building customer specific business cases and helping customers understand the value derived from products and services
  • Experience analyzing data sets in Excel or Business Intelligence tools and presenting those findings to customers
  • Proficiency with CRM tools, ticketing platforms, and product management tools. Salesforce experience would be considered an asset
  • Excellent presentation skills for both external and internal audiences
  • Ability to own and execute defined customer touchpoints throughout the customer lifecycle such as the QBR

    • Education and Experience :

  • Post-Secondary Degree orbination of desired experience and education
  • 5+ years of previous experience in a B2B software customer success management or customer success role, and within the tech industry
  • Proven success sellingplex SaaS solutions preferably within security andpliance across the financial services, fintech, emerce and technology industries
  • Experience managing multi-million dollar customers and demonstrated ability to accurately forecast revenue in a transactional environment
  • Exceptional verbal and writtenmunication skills to successfully articulate technical product specifications and product value propositions
  • Self-motivated, confident,petitive, detailed-oriented, and big appetite for high achievement
  • Proven ability to develop strategic relationships by bing a trusted advisor with each customer through focusing on customer oues and driving business value from software.
  • Experience with financial,pliance and or regulatory industries

    • Thriving at Trulioo

    At Trulioo, you're not just an employee. You're a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

    We're on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to be a part of our team. Join us in shaping a future where your career isn't just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

    If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We aremitted to creating a more equitable, inclusive and diversepany and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

    Trulioo wees applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be inmunication without worrying about losing the opportunity or your credibility.

    Privacy Notice

    As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo's Website Privacy Policy in the section "When you apply for a job". Job ID 5481645004

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