Spa Therapist

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Duties and Responsibilities of the Role :

• Perform a wide range of spa treatments, including massages, facials, body scrubs, wraps, and other specialized therapies, with exceptional skill and precision.
• Tailor treatments to meet individual guests' needs and preferences, ensuring a personalized and memorable spa experience.
• Conduct thorough consultations with guests to understand their specific requirements and any medical considerations or contraindications.
• Provide expert recommendations on appropriate spa therapies and products based on guests' desired outcomes.
• Collaborate with other spa staff to maintain a clean, organized, and serene spa environment.
• Uphold the highest standards of service quality and professionalism in all spa treatments and interactions with guests.
• Continuously seek feedback from guests to improve service and enhance the overall spa experience.
• Stay updated on the latest spa products and treatments, educating guests about their benefits and promoting retail sales.
• Encourage spa guests to experience additional treatments and services.
• Adhere to all spa safety protocols and guidelines to ensure the well-being of guests and staff.
• Maintain proper hygiene and sanitation practices in treatment rooms and spa facilities.
• Ensure guests receive a warm welcome and a luxurious spa experience throughout their visit.
• Handle guest concerns and inquiries with professionalism and care.

Requirements for the role :