Petmania e-Commerce Fulfillment Manager

Petmania Ltd are currently recruiting for a eCommerce Fulfillment Manager to support our web team based in our Kilkenny branch. The successful candidate will be responsible for managing all functions of the web store including : Management of all processes required for the smooth execution of all web orders in line with established protocols Managing the eCommerce fulfillment team including customer service function to ensure accuracy and efficiency Forecasting stock requirements for auto fill orders Liaising with Kilkenny store manager to optimize seasonal scheduling using existing team resources Recruitment and training for eCommerce team Liaising with the eCommerce sales manager to gauge effectiveness of courier services In addition to your basic paywe offer you; Quarterly bonuses based on the success of the store, Great training opportunities through our myPetmania portal, Paid maternity and paternity leave, Access to Cycle to Work scheme and Laya Employee Assistance Scheme, Access to HSF Health cover INDHP Skills : Commerce People Management Customer Service