Front office Manager 5 • Hotel Galway

We are currently recruiting Front Office Manager for a 5

• Hotel in Galway. Your Role
• Ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards
• To provide quality service to guests at all times, dealing with all queries and complaints arising in a timely manner
• To carry out duties in accordance with statutory, health and safety requirements
• Assist with Front Desk activities / guest queries and check in / out of guests
• Deal with all payments, ensuring they are balanced and accurate
• Assist with the induction, training and supervision of all Team Members
• Track and monitor weekly customer feedback and respond as appropriate
• Review all Customer Service feedback targets and implement corrective action if / as required
• Ensure guest satisfaction standards are maintained by the Reception Team
• To control all costs, including payroll, associated with the Department
• Motivate the Team Members towards achieving the Sales targets for Front Office
• To liaise with the Revenue and Reservations Manager in maximising Front Office sales
• To ensure the brand loyalty targets are achieved in conjunction with Guest Relations Manager The Person
• Have minimum 2 / 3 years previous experience in Front Office Management, in a leading 4 / 5 star hotel
• Have excellent interpersonal skills
• Have an appropriate 3rd level qualification in Hospitality / Hospitality Management or a relevant discipline
• Have extensive experience managing operating and managing Hotsoft PMS
• Be experienced with MS Office packages such as Outlook, Word, Excel, etc.
• Be very flexible, being prepared to help out the rest of the management Team in a willing and positive manner Why Join ? Be the brand voice of a 5-star icon on Irelands west coast. Collaborate with a passionate team that values innovation, creativity, and excellence. Shape luxury guest experiences that resonate globally. Work in one of the most inspiring hotel environments in the country -where heritage meets modern luxury. Please note, this role is based on-site fulltime at the Hotel and includes evening and weekend work schedules. Candidates require current legal status to live and work in Ireland without restrictions. What we offer : Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discounts Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme To apply please forward current CV in MS Word Format to Skills : Hotel Management Rooms Division Management Guest Relations Front Office Management Reception manager Front of House Benefits : Meal Allowance / Canteen Paid Holidays Parking