Manager, Program Implementation Management

About the Role

We are very excited to hire our first Leader in Dublin focusing on Program Implementation Management as we grow and scale our Professional Services team across EMEA. This role is the perfect blend of people leadership, client management and onboarding new clients as we expand our customer base. You are a leader and coach - lead with empathy, inspire your team, elevate them and bring them on the journey with you. Lead with a curious mindset and solve problems by thinking differently as you assist the team with organization, prioritization, process creation / improvement and client interaction.

A successful candidate will help ensure metrics are accurate, have an eye for change and improvement, and will celebrate team wins. You will gain experience working with HiredScore’s executive team, development and product teams, client success teams, and our client’s senior leadership. If you are a passionate people leader, and enjoy working on both tactical and strategic initiatives this is the role for you!

Responsibilities :

Build and empower a distributed team of Project Implementation Managers - Hiring, training, mentorship, and development of new members

Lead a team of Project Implementation Managers while acting as a subject matter expert on HiredScore products and point of contact for all implementation processes and escalations of your team

Support and guide the team in day-to-day operations, client interactions, attending client calls when needed

Understand clients' needs, and current workflows to design a HiredScore implementation plan to address those needs, and offer creative solutions to implementations

Close coordination with internal teams to address potential issues and risks

Working closely with Customer Success to ensure a successful transition of the accounts from the sales period to the launch, training, post-launch, and adoption period

About You

Basic Qualifications

• 3 years experience managing a team of Technical Project Managers / Implementation Managers / Professional Services Managers

Experience working in a SAAS company selling to enterprise clients in a global environment

Strong hands-on experience in implementing SAAS products / Professional services in a Software Delivery environment including configurations, system integrations, etc.

Ability to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity

Excellent verbal, presentation, and written communication skills in English.

Affinity for technology and deep understanding of software delivery lifecycle

Availability and flexibility to sometimes work US-hours (e.g. evenings)

Other Qualifications :

A good understanding of current IT standards, applications, User Acceptance Testing, and trends

Familiarity with SQL / NoSQL databases

Familiarity with ticket and knowledge management tools such as JIRA & Confluence

Industry knowledge of HR Tech Industry

Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)