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On-site Customer Support
CECDublin & North East, Dublin, Ireland30+ days ago
Job descriptionFlexible, reliable, hardworking with a positive attitude and strong work ethic Can use own initiative and comfortable working in a fast-paced environment Ability to identify customer needs, sales opportunities, and passionate about providing a high level of customer service Strong technical ability Excellent attention to detail and accuracy Problem solving aptitude Full Irish driver’s licence desirable Forklift experience desirable Prior experience using stock control systems such as SAP, or similar systems Cleanroom experience is desirable, but not essential Strong interpersonal and communication skills Tech-savvy / Mechanically minded individual with experience troubleshooting software and hardware issues a distinct advantage 2-3 years’ experience in a similar role preferred
On-site Customer Support - Job Profile
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an On-site Customer Support specialist to work closely with account management and cross functional teams within the organisation to help in the provision of on-site services, product distribution, problem solving solutions, technical support, and to maximise business opportunities for both CEC and the end-customer.
Responsibilities :
- Delivery of products to various locations around client site
- Goods Receiving to include checking, counting, and put-away of stock
- Picking and packing customer orders to agreed timeframes and order turnaround times
- Management of stock levels around site to ensure required levels are maintained
- Stock checks and cycle counting of products in warehouse with pro-active approach to maintaining stock accuracy
- Work with a computerised WMS and other systems
- Proactive approach to identify both problems and solutions
- Support of project roll out, on-going objectives, and critical customer requirements
- Flexibility to perform other duties as required
- Use of company vehicles and forklift
- Manage project deliverables and tasks to completion within specified timeframes
- Troubleshooting and fix of hardware where trained and appropriate
- Perform manual repairs when necessary, in line with procedure and guidance
- Install and movement of equipment as required
- Work with a series of computerised systems
Skills and Experience Required :