Software Engineering Technical Support Professional – Ibm Supply Chain Order Management Profess[...]

Overview

As a Technical Support Engineer specializing in IBM Sterling Order Management System and Sterling Intelligent Promising, you will provide expert guidance and hands-on support to enterprise clients using IBM's proprietary supply chain solutions.

Your role and responsibilities

Deliver technical guidance, implementation advice, and subject matter expertise across IBM Sterling applications.

Provide remote technical support to resolve complex issues related to deployment, configuration, performance, and operations.

Recreate client environments to simulate and isolate root cause, validate fixes, and ensure long-term stability.

Collaborate across DevOps, Engineering, and Offering Management teams to triage issues and drive improvements in scalability and serviceability.

Apply hands-on experience with IBM Cloud infrastructure, including Docker, Red Hat OpenShift, and Kubernetes, to support modern deployment models.

Monitor production environments, enhance alerting and runbooks, and contribute to a proactive SaaS support model.

Engineering, SRE & Product Collaboration

Partner with Engineering, SRE and Product Management teams to identify and resolve potential product defects within IBM Sterling's proprietary software.

Use deep technical expertise to isolate complex issues through simulation, experimentation, and root cause analysis.

Translate findings into clear, actionable insights, to enable clients to design and implement long-term solutions.

Act as a bridge between client-facing support and product development, ensuring customer-impacting issues are addressed with precision and urgency.

Process Improvement and Workflow Optimisation

Contribute to the design, refinement, and evolution of team workflows—from case assignment and routing to proactive monitoring and closure.

Continuously assess and enhance support processes to improve efficiency, scalability, and deliver a high quality client experience.

Collaborate with peers to identify bottlenecks, implement best practices, and drive operational excellence across the support lifecycle.

Champion a culture of continuous improvement, ensuring our support model adapts to changing client needs and business goals.

Required education

Bachelor's Degree

Required technical and professional expertise

Experience working in an enterprise software technical support environment

Experience developing, deploying, debugging of Java / J2EE applications

Database administration skills and an understanding of SQL and relational databases

Unix / Linux / Windows system administration skills

Ability to multi-task and re-prioritize under pressure

Interest to be in a client-facing role, working with leading edge technology and commercial Supply Chain and e-Commerce vendors

Familiarity with cloud-native technologies including Docker containers and Red Hat OpenShift

Kubernetes orchestration, NoSQL databases such as Cassandra

Familiarity with other programming models and open standards including Angular, Microservice architecture, RESTful APIs, Java Messaging Service (JMS), Apache Kafka

Understanding of continuous delivery development principles and practices

Preferred technical and professional experience

Familiarity with other programming models and open standards including Angular

Java Messaging Service (JMS)

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient.

IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.

Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it.

In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge.

IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business.

IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer.

We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.

Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Technical Support Professional – IBM Supply Chain Order Management

Job ID

59855

City / Township / Village

Dublin

State / Province

Dublin

Country

Ireland

Work arrangement

Hybrid

Area of work

Software Engineering

Employment type

Regular

Position type

Professional

No Travel

Company

(0483) IBM Ireland Product Distribution Limited

Shift

General (daytime)

Is this role a commissionable / sales incentive based position?

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