Customer Operations Specialist (English) : Move to Portugal-Relocation Support

Relocate to Lisbon, Portugal | Full Relocation & Housing Provided

Full-time | 12-month contract (renewable)

Are you based in Ireland and ready to take your career international? We're looking for English-speaking Customer Operations Experts with experience in customer service, banking, financial services, or insurance gained specifically in Ireland to support a leading digital banking project from sunny Lisbon, Portugal .

This is more than just a customer service role its a chance to be part of a new generation of banking, helping users navigate everything from transactions and disputes to fraud and financial well-being.

What You'll Be Doing

Support customers via phone, email, and chat , resolving issues on the first contact whenever possible

Handle a variety of banking-related topics including fraud investigations, chargebacks, and complaints

Work independently to resolve cases with fairness and care

Identify and support vulnerable customers

Provide peer coaching and help improve internal processes

Adapt to new tools and systems in a fast-changing environment

Working hours :

Schedule : 40 hours / week, rotating 24 / 7 shifts (8h / day + 1h break)

Holidays : 22 working days per year + Portuguese public holidays (with compensatory days if worked)

Workplace amenities : Free light meals, cafeteria, social and cultural activities, e-learning platform

Who Were Looking For

Must-Haves :

Currently based in Ireland

C1C2 level of English

Minimum 12 months of experience in Customer Service , Banking , Financial Services , or Insurance gained in Ireland

Strong problem-solving skills, empathy, and professionalism

Comfortable using tools like Slack and GSuite and learning new systems quickly

Nice to Have :

Experience handling sensitive or regulated customer interactions

Interest in fintech, digital banking, or customer experience excellence

Why Apply from Ireland?

You already have the experience we're looking for

Portugal offers a lower cost of living , warmer climate , and international career development

All relocation costs covered + company housing provided

Start your next chapter in Lisbon!

Apply today and join a team that's redefining the future of banking from one of Europes most vibrant cities.