Senior Technical Account Manager

Description

:

Essential Responsibilities:

• Manage and close deals from a technical and operational requirements perspective
• Partner with Enterprise merchants through discovery and consulting sessions
• Implement product demos and proof of concepts
• Diagram systems connections and flow of data
• Advocate for customer needs to overcome adoption blockers
• Installation and configuration of payment APIs and commerce products
• Communicate major technical issues to merchants
• Consult with merchants and internal teams on integration best practices

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Your day-to-day:

After onboarding with your new-hire buddy, on a day-to-day basis, you'll:

• Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders—leveraging AI tools to accelerate root cause analysis and pattern recognition.

• Consult with merchants and internal teams on customer experience improvements and best practices, using AI-assisted insights to identify optimization opportunities.

• Build strong relationships to help merchants be successful now and into the future.

• Leads cross-functional initiatives spanning multiple teams to deliver strategic projects while mentoring TAMs and driving product best practice adoption across the organization.

• Learn new skills, technologies, and tools—including emerging AI capabilities—to grow personally and professionally and drive continuous process improvement.

What do you need to bring:

• You're curious and enjoy solving problems to get to the root cause of an issue, ideally with experience using AI tools to enhance analytical capabilities.

• You bring your real self to work and add to our already diverse culture.

• You love being a customer champion and show this with your empathy and advocacy.

• You're technically minded, with a proven track record of adopting and mastering new technologies and tools, including practical experience with or strong interest in AI applications for workflow optimization.

• You serve as decision-maker on projects with global or cross-team impact, leading strategic initiatives, delegating activities, and influencing product roadmaps based on portfolio-level insights.

• You understand how to leverage AI tools effectively while maintaining critical thinking—knowing when to use them, how to validate outputs, and where human judgment remains essential.

• You're a confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.

• You're comfortable with modern web technologies, APIs, and data systems—whether that's JavaScript/TypeScript, Python, REST/GraphQL, SQL, or cloud services—and have a track record of quickly mastering whatever technologies your merchants need.

• You're well-organized and self-motivated, comfortable using AI and automation tools to work more efficiently while enjoying the flexibility of working independently and being supported by your team.

• You're prepared to be on call to assist with out of business hours escalations; while ensuring you maintain a healthy work-life balance by collaborating with other support teams.

• You have relevant customer-facing, technical work experience – maybe even a degree.

• German Fluency/French Fluency is preferred.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit .

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.