Jobs in Newbridge, ireland

Tote Ireland is a wholly owned subsidiary of Horse Racing Ireland and is the only licensed pool betting operator on horse racing in the country. Established to provide pool betting services at Irish racecourses, Tote Ireland offers both on-course and online wagering options, contributing significantly to the funding of the horse racing industry.

With a focus on innovation, integrity, and delivering a first-class customer experience, Tote Ireland plays a vital role in the Irish racing landscape. Through its partnerships and technological advancements, the company is committed to growing pool betting in Ireland and enhancing the overall experience for racegoers and customers alike.

Role Purpose

Reporting to the General Manager, the Operations Manager is responsible for overseeing the end-to-end delivery of Tote Ireland's on-course services, ensuring a consistent, high-quality customer experience across all racecourses. The role involves managing both internal teams and third-party providers, driving operational excellence and aligning service delivery with Tote Ireland's brand values and strategic objectives.

Responsibilities :

• Overseeing daily operational activities to ensure efficiency and effectiveness across all departments.
• Managing and supporting team leads to ensure optimal performance and alignment with strategic goals.
• Developing and implementing operational policies and procedures.
• Monitoring key performance indicators (KPIs) and identifying areas for improvement.
• Collaborating with senior leadership to align operations with company objectives.
• Ensuring compliance with company policies, regulatory standards, and best practices.
• Acting as a point of contact for internal and external stakeholders on operational matters.
• Supporting the development and execution of brand strategy to ensure consistency across all channels and touchpoints.
• Collaborating with marketing and commercial teams to identify and leverage sponsorship opportunities that align with company goals.

Skills and Experience

Key Capabilities

Customer Focus

Developing Self

Energy & Pace

Innovation & Change

Leadership

Team

Racing occurs 7 days a week, therefore the successful candidate will be required to work evenings and weekends in line with the racing calendar.

Tote Ireland, a subsidiary of Horse Racing Ireland (HRI) places a strong emphasis on diversity, inclusion, and equality at all levels of the organisation. Any candidate who requires reasonable accommodations at any stage of the selection competition should indicate their requirements. Any queries in relation to any disability or other issue which may be addressed through making such reasonable accommodations can be addressed to askhr@hri or telephone +353 (45) 455455. Appointment to this role is subject to the candidate's eligibility to work in Ireland. HRI is an equal opportunities employer.