Remote customer support manager Jobs in Belfast
Last updated: 3 days ago
Natterbox is revolutionising the way the world works by delivering business telephony via the cloud and our growing customer base would agree! Almost 600 organisations worldwide rely on Natte...Show moreLast updated: 25 days ago
Enso Recruitment are delighted to be partnered with a local SaaS leader, to recruit for the role of Customer Support Team Lead.
The role demands a strong expertise in SaaS (Software as a Service) pr...Show moreLast updated: 19 days ago
Exciting Opportunity : YORK HVAC Applied Sales Manager / Sales Engineer (Remote / Hybrid, UK&I).At Johnson Controls, we’re at the forefront of global technology, delivering intelligent solutions that ma...Show moreLast updated: 17 days ago
Lean and cultural transformations across their customers in the.General Manufacturing industries through the implementation of QAD Redzone software and expert-level coaching.OpEx managers work with...Show moreLast updated: 30+ days ago
Salary : PAYE : £ per hourLocation : BelfastJob responsibilities.Perform technical work activities either remotely or on-site to meet business and customer requirements.
Escalate issues followingpany p...Show moreLast updated: 30+ days ago
This is a 2-year contract for a new role sitting alongside 3 others : Retention Operations Manager (open role), Customer Communications Manager and Retention and Loyalty Manager.This role is support...Show moreLast updated: 30+ days ago
Business Development & Client Account Senior Manager.Very attractive package, salary to be negotiated.The role requires a commercially-driven focus with primary responsibility for continuous, strat...Show moreLast updated: 30+ days ago
As Assistant Store Manager your focus is on motivating your team and giving each customer a meaningful shopping experience.
Youre also secondincommand ready to fill in for your Store Manager and tak...Show moreLast updated: 3 days ago
Business Development Manager - UK.We are looking for a results-driven Life Science Sales professional to join a small but growing sales team, in order to drive their growing market presence across ...Show moreLast updated: 14 days ago
We are currently recruiting for Floating Support Workers to join our Support Services Team in Belfast!.Project base : Tarasis Support Services (Belfast).
Monday to Friday 5pm- 9pm and alternating wee...Show moreLast updated: 5 days ago
Occasional hours if you prefer working with flexibility.We offer supported living options for people with varying abilities to live wherever and however they choose.
Our services support people with...Show moreLast updated: 10 days ago
We have a great opportunity for a office / Customer Experience Manager at our depot in Belfast.As a member of the Depotsenior management team deliver effective management and control of all relevantd...Show moreLast updated: 30+ days ago
Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify.
No customer service representative agent experience needed....Show moreLast updated: 28 days ago
A leading Fintec Marketing and Comparison company has been evolving and they are now seeking to add a Customer Account Manager to the team.
This is a fantastic opportunity for an experienced individ...Show moreLast updated: 25 days ago
Honeycomb is delighted to be working with our client, a market-leading export business, to recruit for a part time Customer Support Administrator on a permanent basis.
This is an exciting opportunit...Show moreLast updated: 30+ days ago
Deputy Customer Experience Manager (Fixed Term).ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other cre...Show moreLast updated: 30+ days ago
Customer Support Engineer
Natterbox LtdBelfast, Northern Ireland, GBFull-time
Quick Apply
Customer Support Engineer
NatterboxBelfast, United Kingdom Natterbox is revolutionising the way the world works by delivering business telephony via the cloud and our growing customer base would agree! Almost 600 organisations worldwide rely on Natterbox t...Show moreLast updated: 25 days ago
- Promoted
Customer Support Team Lead - SaaS
Enso RecruitmentBelfast, GBFull-time
Sales Manager HVAC applied UK&I (Remote)
Johnson ControlsBelfast, County Antrim, United KingdomRemote
Full-time
Bilingual Operational Excellence Manager (English + German)
QADBelfast, Northern Ireland, GB£70,000.00 yearly
IT Support
hays-gcj-v4-pd-onlineBelfast£19.00 hourly
Customer Campaigns Manager
Energia GroupBelfast£37,000.00 yearly
- Promoted
Business Development & Client Account Senior Manager
VML TechnologyBelfast, Northern Ireland, United KingdomFull-time
- Promoted
Assistant Store Manager - Belfast Forestside 40 hours
RitualsBelfast, Northern Ireland, UKFull-time
Business Development Manager
PharmiwebBelfast, GB£55,000.00–£65,000.00 yearly
Full-time
- Promoted
Support Services : Floating Support Worker
Tarasis EnterprisesBelfast, City of Belfast, United KingdomFull-time
Support Worker
Leonard CheshireBelfast, County Antrim, Northern IrelandPart-time
Office / Customer Experience Manager - Belfast
BrenntagBelfast, United Kingdom£23,000.00–£26,000.00 yearly
Applications Support Senior Manager - Vice President
Citigroup Global Markets LimitedBelfast, Belfast, GB Citi is a world-leading global bank.We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide.
We provide consumers, corporations, gov...Show moreLast updated: 9 days ago
- Promoted
Customer Service Representative Agent Work From Home - Remote Online Panelists
ApexFocusGroupBelfast, County Antrim County Down, United Kingdom£700.00 weekly
- Promoted
Customer Account Manager (Hybrid) - Degree Required
VANRATHBelfast, GB£28,000.00–£35,000.00 yearly
Full-time
Customer Support Admin (Part Time)
Honeycomb Jobs LimitedBelfast, GB£12.50 hourly
Part-time +1
Deputy Customer Experience Manager
Ambassador Theatre GroupGrand Opera House, GB£26,900.00 yearly
This job offer is not available in your country.
Customer Support Engineer
Natterbox LtdBelfast, Northern Ireland, GB25 days ago
Job type
- Full-time
- Quick Apply
Job descriptionCustomer Support Experience : Minimum of 1 year in a customer-facing helpdesk role. Technical Proficiency : Basic IT knowledge, including networking fundamentals (routers, Wi-Fi). Problem-Solving Skills : Strong analytical and logical thinking, with a passion for troubleshooting. Communication Skills : Excellent written and verbal communication abilities, with a friendly and approachable demeanor. Organisational Skills : Ability to multitask, prioritize tasks, and work efficiently under pressure. CRM Proficiency : Experience working with CRM systems to manage customer interactions. Cloud and Telecoms Experience : Knowledge of cloud technologies and telecoms services. VoIP Expertise : Understanding of VoIP protocols (SIP, RTP, WebRTC) and PSTN / mobile networks. Networking Knowledge : Familiarity with networking concepts, including firewalls, DHCP, NAT, and DNS. Self-Motivation : Proactive and results-oriented, able to work independently. Technical Curiosity : Keen interest in emerging technologies and a desire to learn. Customer Focus : Strong interpersonal skills and a passion for customer satisfaction. Adaptability : Flexibility to adjust to changing priorities and work patterns. Detail-Oriented : Meticulous approach to tasks and strong attention to detail. Can-Do Attitude : Positive and enthusiastic, willing to take on new challenges. Technical Expertise : Knowledge of communications and IP technologies. Problem-Solving Skills : Pragmatic approach to problem-solving. 25 days holiday to 30 days (excluding public holidays) Private health insurance - after probation PerkBox giving a range of personalised benefits Enhanced parental pay Pension Cycle to work
Who we are
Natterbox is revolutionising the way the world works by delivering business telephony via the cloud and our growing customer base would agree! Almost 600 organisations worldwide rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage, and organisational success.
As the initial point of contact for Natterbox Support, you'll play a crucial role in ensuring timely and effective resolutions for our customers. You'll provide technical support, administration, and user education to both our partners and end-users. This role requires strong multitasking, problem-solving, and communication skills to deliver clear and timely feedback.
If you're a motivated individual eager to expand your technical expertise and enjoy customer interaction, this is the perfect opportunity to grow your career and contribute to our customer success.
What you'll do?
- Provide exceptional customer support through various channels (Phone, Live Chat, Email, CRM).
- Efficiently resolve customer issues, adhering to strict SLAs.
- Keep customers informed about case status and resolution progress.
- Maintain accurate and up-to-date customer records in CRM.
- Troubleshoot complex technical problems related to Hosted PBX, Mobile, and third-party networks.
- Enhance the knowledge base with informative articles to empower customers.
Requirements
Essential Skills :
Desired Skills :
Key Attributes :
Preferred Attributes :
Benefits
What we offer you -
alongside a competitive salary, we offer a great range of benefits
Should you require any additional support with your application or need us to make any adjustments for you, please contact our People team [email protected]