Receptionistcustomer service Jobs in Belfast

Job Description

Based near Belfast our client distributes a range of construction equipment and agricultural plant.

They are currently seeking a Service Manager to oversee the daily running of the workshop and service department. You will organise the workflow of mechanics and ensure customers receive a smooth and positive service.

Responsibilities :

• Manage the service department, ensuring internal, retail and warranty work runs efficiently
• Ensure department has a prioritised flow of work through the workshop
• Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time
• Manage service department processes, identify improvement areas and solutions
• Organise mobile service work for call outs and update customers
• Develop and maintain customer relationships
• Work towards key targets for service performance and growth
• Manage, coach and upskill staff when required
• Ensure all department members are working in accordance with group H&S policies

Criteria :

Salary is negotiable depending on experience and will be discussed upon application.