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Last updated: 6 hours ago
Tenant Relations Officer (East Region)

Tenant Relations Officer (East Region)

Respond Housing AssociationDublin, County Dublin, IE
€59,400.00 yearly
Quick Apply
Respond is one of the largest housing associations in Ireland, providing social housing, Cost Rental and homeless services. Our vision is that 'every family and individual in Ireland will have high-...Show moreLast updated: 13 days ago
  • Promoted
  • New!
Field Sales Representatives - Dublin

Field Sales Representatives - Dublin

Field Management IrelandDublin, Leinster, Leinster
€37,000.00 yearly
Exciting Opportunity : Join the Electric Ireland Sales Team Are you ambitious, outgoing, and ready to succeed? Were looking for driven individuals to represent Electric Ireland, Irelands leading ele...Show moreLast updated: 13 hours ago
  • Promoted
Senior Electrical Project Manager Synchronous Condenser experience

Senior Electrical Project Manager Synchronous Condenser experience

BrightwaterDublin, Leinster, Republic of Ireland
Senior Electrical Project Manager Synchronous Condenser experience About the Company We are currently working with one of Irelands leading consultancies who Project Manage a number of programs rela...Show moreLast updated: 4 days ago
  • Promoted
Recruitment Open Day for Apprentices - Sales, Technicians, Service, Parts

Recruitment Open Day for Apprentices - Sales, Technicians, Service, Parts

Joe Duffy GroupDublin, Leinster, Leinster
Recruitment Open Day for Full-Time Apprentices - Technicians, Service Advisors, Parts Advisors and Sales at Joe Duffy Group Location : Joe Duffy BMW, Exit 5 M50, Dublin North Date and Time : Wednesda...Show moreLast updated: 4 days ago
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Tenant Relations Officer (East Region)

Tenant Relations Officer (East Region)

RespondDublin, Leinster, Republic of Ireland
€45,900.00–€59,400.00 yearly
Respond is one of the largest housing associations in Ireland, providing social housing, Cost Rental and homeless services. Our vision is that every family and individual in Ireland will have high-q...Show moreLast updated: 13 days ago
  • Promoted
Bruxelles Assistant Bar Manager

Bruxelles Assistant Bar Manager

BruxellesDublin, Leinster, Leinster
Fantastic Opportunity to work in one of Dublin's iconic bars, Bruxelles.Top Industry Rates on Offer for the Right Candidate. About The Role Minimum 3 years experience working in a busy Irish Bar req...Show moreLast updated: 8 days ago
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Senior Bar Tender

Senior Bar Tender

KehoesDublin, Leinster, Leinster
Experienced Barstaff required to join the team in Kehoes of South Anne Street.Top Industry Rates on Offer for the right Candidates. About The Role Great opportunity to join one of Dublin's iconic ba...Show moreLast updated: 13 days ago
  • Promoted
Claims Handler

Claims Handler

LINCOLN RECRUITMENTDublin, Leinster, Republic of Ireland
My client, one of Irelands leading insurers, is hiring a Claims Handler to join their Motor Bodily Injury Claims teams.The role will involve the handling and management of a portfolio of bodily inj...Show moreLast updated: 19 days ago
Intermediate Quantity Surveyor

Intermediate Quantity Surveyor

Morgan McKinleyDublin, Ie
Permanent
Intermediate Quantity Surveyor required for one of Irelands leading building and civil engineering companies.Work on landmark projects while being mentored in your development towards a Senior QS.T...Show moreLast updated: 30+ days ago
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Motor Technician

Motor Technician

AA Ireland Automobile Association InsuranceDublin, Leinster, Republic of Ireland
€43,800.00 yearly
Base salary of €43,800 with OTE of €50,000 - €60,000 gross per annum • • • Location : Greater Dublin Area Be Part of Irelands Leading Roadside Assistance Team Join AA Patrol! Are you ready to elevate y...Show moreLast updated: 12 hours ago
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Internal Technical Sales Engineer

Internal Technical Sales Engineer

Sigmar RecruitmentDublin, Leinster, Republic of Ireland
€50,000.00–€60,000.00 yearly
About Your New Employer My client is one of Irelands leading filtration companies, and they are looking for a technical sales engineer to join their team. With decades of experience in the industry,...Show moreLast updated: 27 days ago
  • Promoted
Executive Officer (Teaching Unit)

Executive Officer (Teaching Unit)

Trinity College DublinDublin, Leinster, Republic of Ireland
€32,191.00–€50,199.00 yearly
Trinity is Irelands leading university and is ranked 81st in the world (QS World University Rankings 2024).Founded in 1592, the University is steeped in history with a reputation for excellence in ...Show moreLast updated: 5 days ago
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Experienced Bartender

Experienced Bartender

Clontarf Castle HotelDublin, Leinster, Leinster
We are currently recruiting for Experienced Bartenders to join our Knights Bar team at Dublins Leading Castle Hotel.The Clontarf Castle Hotel in Dublin, Ireland is a perfect blend of a boutique and...Show moreLast updated: 19 days ago
  • Promoted
Restaurant Manager

Restaurant Manager

Fitzgerald Group Head OfficeDublin, Leinster, Leinster
Purpose of the Job To contribute to the turnover and profitability of the Restaurant by taking full responsibility for ensuring all customers experience a satisfying visit and receive the highest s...Show moreLast updated: 30+ days ago
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  • New!
IT Officer

IT Officer

ForoigeDublin, Leinster, Republic of Ireland
This is an opportunity to develop your skills and knowledge, with hands-on experience in a broad range of technologies and systems, with the opportunity to specialise and upskill, and become subjec...Show moreLast updated: 12 hours ago
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  • New!
Finance Director

Finance Director

Cricket IrelandDublin, Leinster, Republic of Ireland
BACKGROUND Cricket Ireland is the national governing body (NGB) for the mens and womens game throughout Ireland, with ultimate responsibility for its national and international aspects.The future o...Show moreLast updated: 6 hours ago
Agency Nurse South Dublin

Agency Nurse South Dublin

Excel RecruitmentDublin, IE
Are you a GP or Medical Doctor looking for a change of pace? Excel Recruitment are currently recruiting a.Irelands leading healthcare providers. Dublin which provides transitional and reablement car...Show moreLast updated: 30+ days ago
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  • New!
Consultant Anaesthetist General

Consultant Anaesthetist General

hospital.ieDublin, County Dublin, Ireland
Consultant Anaesthetist - General.We are working in collaboration with one of Irelands largest teaching hospitals in arranging interviews for this post. Our client is offering a fantastic opportunit...Show moreLast updated: 8 hours ago
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Tenant Relations Officer (East Region)

Tenant Relations Officer (East Region)

Respond Housing AssociationDublin, County Dublin, IE
13 days ago
Salary
€59,400.00 yearly
Job type
  • Quick Apply
Job description

Respond is one of the largest housing associations in Ireland, providing social housing, Cost Rental and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Location : Eastern Region (predominantly Dublin)

Reporting to : Tenant Relations Co-ordinator

Terms : Permanent Contract - Full-time 39 hours per week (Mon to Fri)

Salary : €45,900-€59,400 per annum ( Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)

Job Purpose :

To effectively carry out the role of Tenant Relations Officer to deliver quality, tenant-focused services across Respond's social, cost rental and mixed tenure estates and contribute to the overall success of the Tenant Relations team across the Midlands region of Ireland.

Core duties and responsibilities :

Estate Management

Ensure all our estates are safe and enjoyable places that our tenants can rightly be proud of. This will be achieved by :

  • Regular estate visits and addressing any issues arising arising through a tenant focussed and trauma informed approach.
  • Carrying out regular estate inspections and regular monitoring of neighbourhood service contracts including cleaning and gardening with customers, contributing to driving up standards of all contractors.
  • Engaging with local tenants and community groups, encouraging active involvement and feedback as an integral part of the service.
  • Effectively addressing any complaints of nuisance or anti-social behaviour.

Allocations

Take responsibility for the effective letting of new homes and re-letting of existing homes, ensuring new tenants have a positive experience of moving into their new homes. You will achieve this by :

  • Timely and regular contact with the local authorities to request nominations.
  • Effective assessment and allocation of all cost rental homes.
  • Visiting prospective tenants prior to lettings; carrying out accompanied viewings.
  • Ensuring a smooth and effective 'sign-up' process for tenants.
  • Keeping future tenants informed about the progress of the property and any changes to the proposed move in date.
  • Completing follow-up visits as required.
  • Stakeholder engagement

  • Represent Respond at external meetings and within the local communities, offering a positive and strong representation of Respond's values in all that you do.
  • Liaise with local authority staff and other local stakeholders to ensure the continued integration of the Respond tenants into the wider community.
  • Develop links with the wider community network.
  • Tenant Engagement

    Engage with individual tenants, tenant groups and other resident groups to develop estate priorities as well as input and feedback on Respond services by :

  • Developing opportunities and events for tenants to have their say and be heard.
  • Working with tenants to identify and develop the priorities for minor works and environmental improvements.
  • Effectively communicating with tenants on service developments and other matters that are important to them.
  • Team Working

    Adopt a 'one team' approach to the delivery of services, working closely with colleagues across the organisation to deliver services that meet the needs of our tenants and communities. This will be achieved by :

  • Working closely with Technical Service staff on the delivery of repairs and other property-related matters.
  • Working as part of Housing Services to deliver on team objectives, supporting colleagues in your region, Customer Service Centre Staff, Rent Officers etc.
  • Liaising with support team staff to help them deliver on their own priorities.
  • General

  • To provide a consistently outstanding service and make a real difference in tenants' lives.
  • Ensure properties are well presented and maintained in thriving and well-managed estates.
  • Ensure all records relating to tenants are up to date and in accordance with the requirements of the GDPR.
  • Provide consistent and accurate updates and reports and ensure your coordinator is kept updated on all issues in your area.
  • Report any issues of concern relating to tenants.
  • Ensure a safe environment and implement all health and safety requirements.
  • Consistently document compliance with Respond's reporting systems including Active H, Quality system etc.
  • Dealing with disputes and RTB cases including supporting in the rent management and arrears process.
  • Any other relevant duties that may be assigned from time to time.
  • Person specification :

    Qualifications

  • 3rd level qualification or equivalent in housing, tenant management, property management or other relevant discipline desirable.
  • Experience

  • Demonstrable experience of customer services, relationship management and dispute resolution.
  • Hands-on experience of the social housing tenancy services including assessments, voids, allocations, anti-social behaviour and tenancy support and or similar experience in the PRS sector.
  • Understanding of estate management and managing high density residential estates is desirable.
  • Skills / Behaviours

  • Empathetic and reflective in practice
  • Strong customer service
  • Good oral and written communication skills, including : meeting chairmanship; report writing; minute writing, and presentations
  • Good organisational, planning and problem-solving skills
  • Analytical; and comfortable with interpreting data
  • Leadership Capability and influencing skills
  • Open to learning and development opportunities
  • Able to work unsupervised and work with integrity
  • Results focussed
  • Closing date for applications is Friday, 21st February 2025.

    Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.