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hospital.ieDublin, County Dublin, IrelandTenant Relations Officer (East Region)
Respond Housing AssociationDublin, County Dublin, IE- Quick Apply
Respond is one of the largest housing associations in Ireland, providing social housing, Cost Rental and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.
Location : Eastern Region (predominantly Dublin)
Reporting to : Tenant Relations Co-ordinator
Terms : Permanent Contract - Full-time 39 hours per week (Mon to Fri)
Salary : €45,900-€59,400 per annum ( Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)
Job Purpose :
To effectively carry out the role of Tenant Relations Officer to deliver quality, tenant-focused services across Respond's social, cost rental and mixed tenure estates and contribute to the overall success of the Tenant Relations team across the Midlands region of Ireland.
Core duties and responsibilities :
Estate Management
Ensure all our estates are safe and enjoyable places that our tenants can rightly be proud of. This will be achieved by :
- Regular estate visits and addressing any issues arising arising through a tenant focussed and trauma informed approach.
- Carrying out regular estate inspections and regular monitoring of neighbourhood service contracts including cleaning and gardening with customers, contributing to driving up standards of all contractors.
- Engaging with local tenants and community groups, encouraging active involvement and feedback as an integral part of the service.
- Effectively addressing any complaints of nuisance or anti-social behaviour.
Allocations
Take responsibility for the effective letting of new homes and re-letting of existing homes, ensuring new tenants have a positive experience of moving into their new homes. You will achieve this by :
Stakeholder engagement
Tenant Engagement
Engage with individual tenants, tenant groups and other resident groups to develop estate priorities as well as input and feedback on Respond services by :
Team Working
Adopt a 'one team' approach to the delivery of services, working closely with colleagues across the organisation to deliver services that meet the needs of our tenants and communities. This will be achieved by :
General
Person specification :
Qualifications
Experience
Skills / Behaviours
Closing date for applications is Friday, 21st February 2025.
Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.